In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. Your total shipment value can be up to 5,000. We will make another delivery attempt when the receiver is again open for deliveries. Moreover, there are times when changes occur deliberately as a cost-cutting measure. Why is my DHL shipment on hold in Hong Kong? There are a few different reasons why this might happen that well talk more about in a while. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. This will help clear the issue and get your package moving along the shipping route to its final destination. Thankfully, the majority of delays last for less than a week. Does DHL Hold International Packages Only? It also means that the consignment is ready to be released by Customs. As a result, there will be a shipping delay. US Customs officials may request additional standards. Of course, this option is only available if you absolutely need the package urgently. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Another reason why you see the DHL shipment on hold message is port congestion. Why my shipment is on hold DHL? Ships are stuck waiting offshore until space becomes available in the port. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Customs clearance usually takes only around 24 hours. ), it can also happen within a country. This will give you a full refund for your shipment. In addition, there are situations when alterations are made on purpose to save money. Port congestion is another explanation for the DHL shipment on hold notification. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. It is the carrier that issues the Arrival Notice. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). DHL Hong Kong handles 10s of millions of parcels a year. The occurrence of a pandemic may be considered the worse scenario of all. By Tuesday, things could be up and running like normal again. Save my name, email, and website in this browser for the next time I comment. Enter your DHL Hong Kong tracking number and get updates with one click. Generally, DHL doesnt hold any package for more than 1 week. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. What Should I Do If My DHL Shipment Is On Hold? If there has been any change in the shipping route. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. Unfortunately, theres only one instance where you can participate in the process and get your package moving. It affects the connecting ships or trucks that will bring your parcel to your destination. Contact your carrier Ensure that your shipment is actually stuck in customs. In most cases, there is no need for you to contact the shipping company. Same, but in Hong Kong as well. Access mail & packages online 24/7. DHLs app isnt always trusted. They've done a beautiful job managing my mail and shipping needs. Yea not looking good boys both mine are still on hold. Any luck? Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. Delay of shipment may result from bad weather conditions. This all depends on where you are shipping your product. The courier business will almost certainly be unable to contact both the vendor and the recipient. Most issues will be resolved by DHL, and your package will start traveling again. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). Showing our 5 star reviews. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. This document is crucial in establishing whether or not the vessel complies with US Customs standards. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. The shipper. You should never see the on hold message if your package has been lost. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. 100% satisfaction guarantee. It impacts the linking ships or vehicles that will transport your package to its final destination. However, in most cases, DHL holds shipments for no more than a day or two. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Is there anything I need to do when I see a DHL On Hold status? USPS Stolen Package? For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Thus, a delay in shipment. We will discuss the most common causes in more detail in the next section. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. It is very normal on your part to worry once your parcel is delayed. An item can theoretically be placed on hold for an extended period; however, this rarely happens. Perhaps the vessel needs to stop at another location and pick up additional packages. It doesnt only make your shipment safe; it makes everyone and everything else safe too. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Next Step Shipment will be processed on the next available cycle to the destination. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. This is very frustrating, but it cannot always be avoided. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. Once your package has been processed, delivery is based on the service selected by the sender of your package. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. Excellent!!! DHL delivery times are between 8 AM to 6 PM local time. All rights reserved. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Read more below. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. Frequently Asked Questions. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. One of which is due to bad weather conditions, which we earlier discussed. Shipping regularly? Mexico. Event Topic : Digital Innovation Conference - Being Occasionally, the ship must make a quick stop at another port until the weather improves. Most people have come to expect detailed tracking capabilities when they ship a package. Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. The carrier is the one who sends out the Arrival Notice. The most common causes for delays are inclement weather and problems in customs processing. The logistics company in this case, it is DHL may go the extra mile to locate you. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. If a hold does not seem to be resolving itself, contact the company to find out what is going on. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. Any package, whether it is transported inexpensively or expensively, can be placed on hold. DHL ensures that the services they provide are of high standards. This is somewhat a result of the reason mentioned above. Overview. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. Step inside and see how virtual mailboxes are the future of mail. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. Excellent!! You can straightaway ask, about the probable date of delivery. You may track and trace shipments through DHLs website. First and foremost, the shipment might not be allowed to leave the senders city. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. How long does DHL take to ship from Hong Kong? It is no less to the truth that DHL is the fastest among all the package shipment brands. You are in Hong Kong, SAR China. Deposit bank checks virtually with the click of a button. DHL Hong Kong handles 10s of millions of parcels a year. Cancel within 30 days for a full refund. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. However, what does it mean when you see the DHL shipment on hold message? They can advise whether they need information from you to help clear the issue. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. Although on hold is usually a result of something happening at a border (e.g. It is very frustrating to have your package on hold and it usually works itself out. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. Israel. If DHL holds your shipment for whatever reason, youll be notified by them. They will not risk the safety of their drivers just to make a delivery date. What is USPS Priority Mail Express & how much does it cost? U.S. Customs requires many documents for goods coming into the country. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions What is the difference between transgenerational trauma and intergenerational trauma. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. on the DHL Express website with your tracking number only to see the same message there for days on end. Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. Hoping yours gets to you quickly and safely! For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. However, natural disasters are a totally different scenario. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. Is DHL shipping to Hong Kong? Why pickup your mail in person, when you can get it on your phone? In some cases, DHL might remove this shipment status in a day. In some cases, DHL might remove this shipment status in a day. Lots of info in the sidebar! Ireland. 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