As ever, you should ensure you have adequate travel insurance for your trip. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. All money will be forfeited for cancellations two weeks or less before sailing. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Related: Heres what to consider if youre thinking about booking future travel now. We've made it safe, so you can do everything. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. Any such changes are for your safety and beyond Virgin Voyages control. Always check with your cruise line or travel agent before making a decision. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Claims must be made directly to your insurance company. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. Carnivals cancellation policy has changed recently to become less flexible. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Please view our advertising policy page for more information. We will seek your express consent before doing so. There are wheelchair accessible staterooms available in various categories. 3. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. 6. What to expect on the day of your voyage. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Within 350 in Upper. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. 4. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. Learn more. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Credits must be used toward a new booking within 24 months of issuance. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. Should you get Global Entry or TSA PreCheck? Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Related: Curious about Holland Americas newest Rotterdam? Anyone in those situations is eligible to receive a refund or FCC. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Click. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Terms apply to the offers listed on this page. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. We will look after you if you test positive for COVID on board 3. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. Terminal details on the day of embarkation and disembarkation. Heres a peek. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. Enrollment required. If you test positive, you will be denied boarding. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Beyond that, there are no other COVID-specific refund policies. That's exactly the case with the Amex Platinum card. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. As always, we recommend you purchase our Voyage Protection. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Regulations may include: 2. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. Our pre-boarding screening policies and communications, 3. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. Required pre-flight COVID tests on disembarkation. Your Ticket Contract and the Privacy Policy contain more information on the above. Refer to your specific ticket, provided at the time of booking. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Note: the date of departure means the date the arrangements you havebooked through usstart. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. Check you've typed your email address correctly. The list of things we recommend that you bring along with you, 5. Compare the cost in points or miles to cash, and see which option is best. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. After the 7-day grace period, the deposit is 100% non-refundable. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. Refer to the links and sections below to review our terms and conditions in detail. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. If you have paid in full, the amount will be issued in the form of FCC. For an up-category change, applicable fare increase is due at time of change. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. has spent more than a decade writing about travel, with particular emphasis on cruises. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? USA TODAY. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. Our points-obsessed staff uses a plethora of credit cards on a daily basis. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Complete the Voyage Well acknowledgement in our Sailor App, 5. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. Required pre-flight COVID tests on disembarkation, 1. 25 Feb/23. 2. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. Guests with Special Needs Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. Tips about safe travel from and to the ship. Yes, I want to receive emails from Virgin Voyages. Passengers who do so are eligible to receive a full refund in the form of FCC. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Spa treatments. The Plantation-based cruise line was set to debut in March 2020, but the . Additional rights may apply to our U.K. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). ), Related: Interesting things youll only find on Majestic Princess. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. We may receive compensation when you click on links to those products. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. Items 7.1 and 7.2 of the ticket contract includes . Passengers who do so are eligible to receive a full refund in the form of FCC. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. Virgin Voyages. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. 1. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. Shore Things. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. Per person taxes and fees will be refunded to the credit card on file. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. No change fees will be charged for Voyage date or cabin changes. The minimum age to book a Voyage is 18 years old. (Proof is required.) All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. Once you check in, youll receive your Band and board the ship. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Editors note: This post has been updated with new information. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Cancel booking. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. 1. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Related: Heres a first look at Celebritys new Celebrity Apex. Our policies for those who test positive are driven by local, national, and regional protocols. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. Learn more. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. We are not responsible or liable for typographical errors, omissions or misprints. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. An inherent risk of exposure to COVID-19 exists in any public place where people are present. You can also email healthcheck@virginvoyages.com if you return with a positive result. Head over to our Sailor App to sign the acknowledgment form. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. The list of required items to bring with you on embarkation day. Enrollment required. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Or mile is worth with our appraisals of a positive result to closer. Fare increase is due at time of booking the scheduled itinerary for more information a full refund in the of. 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