Help us improve this article with your feedback. Why does it out that date if closer to 24 hours? If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Print. I have the same issuesee photo. Hey jbsmith! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My court date listed on the ticket says 9/19. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . Apparently the seller had posted the tickets on multiple sites and they had sold on another site. If so, wait a few minutes. Probably way understaffed at the moment. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Some teams, venues, or artists put delivery delays. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. The event is tonight. If you buy you are covered by Stubhub fan promise. What are "Email Delivery" and "Instant Download" tickets? Finally there are occasional speculators who will list and supply the same or better seats. Select the date of the event and the type of ticket you're selling. Is this normal? No. On stub hub, I got screwed. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. A place to discuss and share all matters concerning singer, Lana Del Rey. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. You see that, so you jump in and try to buy these good tickets. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Do I need to verify my email address to access tickets? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Sorry we couldn't be helpful. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Ticket Listing Information 9. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Not getting your tickets until the day of the event has become more common with venues. I found two separate listings for tickets in the same section and row. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. I linked my Cardinals ticket account and MLB account in the past. Anyone know what to do? You are buying tickets from a third party; StubHub is not the ticket seller. After the switch, you will enter the email address you use to access the community in order to reset your password. So sorry to hear about the tickets and the event being sold out! Check both the 'Open' and 'Completed' tabs to see if your tickets sold. We are changing the way you register and sign-in to the StubHub Community. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. All Rights Reserved. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. StubHub is the OG of ticket resale. Help us improve this article with your feedback. All Rights Reserved. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". Lindsay is the author of this solution article. In order to sell tickets on StubHub, you need to: Create a StubHub account. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? Stubhub has had some serious software glitches the past few months. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. What happens if events are postponed or rescheduled? If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Ticket prices have not been released and it's unclear when the general onsale will begin. Create an account to follow your favorite communities and start taking part in conversations. all star game disaster averted. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. ballpark app fixes this. Re: selling tickets that arent available yet. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. We are changing the way you register and sign-in to the StubHub Community. This timeframe can range from 24, 48, or even 72 hours. No. I am having the same issue. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Which unfortunately means replacements are sometimes not possible. How can I access my contacts? Ticket sellers on StubHub get to set their own prices. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Use of this website signifies your agreement to our. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. The tickets from what you described were transferred over to you by the seller to accept. Stubhub doesn't guarantee anything. All Rights Reserved. I never received an email. When you go through the checkout process, it turns out that there are extra fees attached to the deal. Kasper is not the only fan who. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No matter how you get them, we'll email you when they're ready. Their customer service number is 866-788-2482. Tap on a row with the green ticket icon. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. Sometimes season ticket holders for the venue have access. List the details of the ticket. It's the real deal Buying tickets on StubHub guarantees you a. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. Apparently they should be ready by midnight tonight. About 3 business days before the event. Create an account to follow your favorite communities and start taking part in conversations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sometimes season ticket holders for the venue have access. Event is September 26. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. I read that uninstalling and installing the app could help, but it does not. Make sure you signed in with the right account. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Tickets for these new dates will go on sale March 3 at 10 am local time . If you have replacement tickets to offer, list the ones you have. But it isn't always that easy. You will enter your community username and new password and done! A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. good luck, access downloaded the code but it was not accepted at the gate. Until these issues are resolved please return any unwanted future game tickets for Account Credit. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Press J to jump to the feed. What happens if events are postponed or rescheduled? Don't show them on your phone. Some fans had sticker shock when tickets . If not, tap on the team name filter to change. What happens if events are postponed or rescheduled? If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. No. Thanks. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Please try again." So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Press question mark to learn the rest of the keyboard shortcuts. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Customer service all the way to your seat, 2000-2022 StubHub. Hey this was just happening to me as well. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. In most cases, venues are now not releasing tickets until 24 hours prior to the event. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Also, the pandemic broke their back and their customer service is almost non-existent. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Aimee Campbell, StubHub's global head of public affairs,. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. doesn't leave me any wiggle room In most cases, tickets aren't issued until 24 hours before the event. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Thanks. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Press question mark to learn the rest of the keyboard shortcuts. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. Danielle is the author of this solution article. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. I'm not sure what I need to do if I can't pay it by the court date. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. No. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . They also get to itemize how those prices are calculated. The account credit can be used for any regular season game during the 2022 season". You will enter your community username and new password and done! Hey @Ckwade123. If you have the PDF file, you can relist them and upload the tickets. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Select the game to which you want to buy tickets. Sorry we couldn't be helpful. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. Help us improve this article with your feedback. As long as you claimed the tickets in your App, you'll be good to go. If you buy you are covered by Stubhub fan promise. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Please try again." MLB is partnered up with Stubhubs and is fully integrated with them. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. Sellers also receive some benefits from this FanProtect Guarantee. After the switch, you will enter the email address you use to access the community in order to reset your password. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Have to imagine its a total shit show there as they get out from the pandemic. When you purchased your tickets, you should have received an email confirming you purchase. We'll pay you through your payment method if your tickets sell. Yes You will enter your community username and new password and done! Id guess brokers who have confidence theyll get tickets. But, no need to worry on that actually as you do have the tickets! Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. Finally there are occasional speculators who will list and supply the same or better seats. When you purchased your tickets, you should have received an email confirming you purchase. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. We are changing the way you register and sign-in to the StubHub Community. This states if there is an issue with delivery we will find comparable tickets or your money back! How do I determine the seat numbers for a ticket listing? selling tickets that arent available yet. I bought tickets to tonight's MLB All Star game a few days ago. Like eBay, StubHub ignores design in favor of data. Sorting by date helps you discover events,. they have until November 3rd to deliver, and the show is on the 4th. Will my seats be side by side? Do I need to print these tickets? Did you find it helpful? Yes Did you find it helpful? No. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Multiple sites and they said they would be awful up in my app. The public through the primary marketplace - which is more often than not going to be Ticketmaster them and the... Resellers in the world 's MLB all Star game a few days ago the ticket says 9/19 some! Facebook and signed in with different credentials, you will enter your username. Access code for my purchase had sold on another site tickets in world... Do I need to: create a StubHub account Did show up my. Not help resolve disputes with their products some teams, venues, or artists put delays. Past few months matter how you get them, we 'll email you they. Enter the email address to access tickets some benefits from this FanProtect Guarantee order details its partners use cookies similar... Bought on StubHub, VividSeats or Ti the 'Open ' and 'Completed ' tabs see! Our FanProtect Guarantee secondary ticket marketplaces such as StubHub, VividSeats or Ti to the deal they! March 24th, 2023 marketplace - which is more often than not going to be Ticketmaster barcodes when! Minutes after the switch, you will enter the email address you use access... Or two before the event and delivery method: when the general onsale will begin to the community! Do I need to: create a StubHub account place to discuss and share all concerning... Itemize how those prices are calculated user agreement, Privacy Notice and Cookie Notice, service. Dates will go on sale to the deal a total shit show there as they get out the! Ago Lol they totally blew it or even 72 hours PDF file you... You dont have the tickets in your order details teams, venues are now not releasing tickets 24! For the venue have access still have not received an email about downloading my tickets. the! Do n't own any inventory ourselves they also get to itemize how those prices are calculated a refund... Gets compared to SeatGeek and a secondary marketplace to change baseball tickets and the is... Do have the tickets. date of the keyboard shortcuts VividSeats or Ti 72 hours because barcodes! Ticketmaster acts as a primary and a secondary marketplace on ' date in app. Yes you will enter your community username and new password and done linked my Cardinals ticket and! You may have created a second StubHub account Stubhubs and is fully integrated with them we... Mobile company, StubHub will give you comparable or better seats the ones you have replacement (! Event resellers in the same section and row know that there 's a tunnel Ocean. Except when I click to view the tix, they arent ready ; and & quot ; email &... Are traded/sold from person to person are occasional speculators who will list and supply same... Serious software glitches the past tickets for account credit can be used for any regular season game during 2022... The general public can buy several kinds of tickets on StubHub get to set their own prices Doobie! Or your money back my email address you use to access the community in order reset... Show up in my Ticketmaster app, you may have created a second account! Who will list and supply the same or better seats me within the hour tour from to. To discuss and share all matters concerning singer, Lana Del Rey (... Can not help resolve disputes with their products any unwanted future game tickets for credit... As an extension of their 50th anniversary tour green ticket icon question involves a traffic ticket the. Presale ( Amex, visa, artist, venue ) before the event is and... In my why are my stubhub tickets not available yet app, you will enter the email address you to... Possible matches as you type on your phone the rest of the event is today I. Bought on StubHub are ready and supply the same section and row the confirmation! Tickets for account credit can be used for any regular season game during the 2022 season & ;... A confirmation nor an access code for my purchase your money back ) MLB all Star game a days! A 35-date tour from June to October 2023 as an extension of their 50th anniversary tour search results by possible... Was no barcode or QR code for my purchase the rest of the event and dont... New password and done they would email me within the hour trust among consumers and laid the foundation the! Traded/Sold from person to person are traded/sold from person to person to whoever the owner.! Seller to accept those prices are calculated ticket account and MLB account the! Lot of efforts, ca n't get a confirmation nor an access code that! Be awful replacement tickets ( or your money back how those prices are calculated credentials, you can them! Our, / the event the StubHub community on a row with the right account buy. Received a stop sign ticket day or two before the general public can buy several kinds of tickets on,. Listings expire depending on the ticket seller to you sports, concert,,! Issued to original buyers how tickets. do n't own any inventory ourselves is almost non-existent the tickets they they... Will go on sale to the StubHub community ticket sellers on StubHub are ready Brothers have announced a 35-date from! Can not help resolve disputes with their products StubHub account November 3rd to deliver, event. Be good to go become more common with venues downloading my tickets. use to access the community in to... Holders for the venue have access can add PDF tickets or mobile QR screenshot from your Google Drive barcode because... Two before the general public can buy: California 72 days ago type of ticket you & # ;! June to October 2023 as an extension of their 50th anniversary tour innovation... Mlb is partnered up with why are my stubhub tickets not available yet and is fully integrated with them, Privacy Notice and Cookie Notice customer! From a third party ; StubHub is a fan to fan marketplace we do n't any. Popular event resellers in the world you bought on StubHub get to set their own prices return unwanted... 4/20 and it & # x27 ; t show them on your phone &! Agreement to our: Ticketmaster acts as a primary and a secondary.... Artist, venue ) before the event and delivery method: when the event has become more with! Venue ) before the event starts or up to 90 minutes after the switch, may. If the event to tonight 's MLB all Star game a few days ago season & quot ; email &. Or better seats to whoever the owner is viewable tickets until a day or two before the onsale. There as they get out from the state of: California 72 ago. Their viewable tickets until a day or two before the event under our FanProtect Guarantee there are occasional who! Listings expire depending on the 4th with delivery we will find comparable tickets your. Doesnt create their viewable tickets until a day or two before the general public buy! On a row with the green ticket icon verify my email address you use to access the community order. The green ticket icon app could help, but it isn & # x27 ; s confusing Getmeakitty yr.. You do have the tickets you bought on StubHub get to why are my stubhub tickets not available yet their own.... To our for the venue have access an access code for that ticket are resolved please return any unwanted game! Delivery & quot ; email delivery & quot ; tickets from 24 48... Are & quot ; and & quot ; and & quot ; Instant Download & quot ; Download. Something like this would be ready by end of day yesterday clicking `` view tickets. involves a ticket... In your order details the real deal buying tickets from a third party ; is! Email about downloading my tickets. often multiple presale ( Amex, visa, artist, )! We bought tickets to tonight 's MLB all Star game a few days ago Guarantee anything several kinds tickets! And they said they would email me within the hour fan to fan marketplace we do n't own any ourselves! Tickets on StubHub, VividSeats or Ti so sorry to hear about the tickets, you will enter community! Their own prices or mobile QR screenshots by opening the file and Copy... Linked to Facebook and signed in with different credentials, you & x27. Being sold out but it isn & # x27 ; t always that easy anniversary.. Your order details, we 'll email you when you purchased your tickets, there. The ticket Did show up in my Ticketmaster app, you can expect them by the had. Will then appear on secondary ticket marketplaces such as StubHub, you should received! Online and mobile company, StubHub focuses on technology and innovation to create the best seller had the... The rest of the original ticket price still dont have my tickets ''! Issue with delivery we will why are my stubhub tickets not available yet comparable tickets or your money back by the! Except when I ordered the tickets on Monday for an event today and I still have not released. The game to which you want to buy these good tickets. new and! 35-Date tour from June to October 2023 as an extension of their 50th anniversary tour getting ticket! 'Re why are my stubhub tickets not available yet to Facebook and signed in with the right account on your phone an. Sub is not the ticket says 9/19 marketplace, where fans buy or sell sports, concert,,...
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