Does your state have mandatory emissions tests? And it’s pretty obvious from my possessions in the car that it’s a woman’s car. Metrowest Subaru didn’t do any “free” work on my car. Refusing upsell repairs has nothing to do with Subaru corporate paying for the recall work. Following is a breakdown of the labor and parts estimates. Step back a minute and take gender out of it. Get a free quote today! 2014 Subaru Outback 2.5L CVT Premium. Maybe they’re unhappy about the amount Subaru pays for this service and they thought the catalytic converter could be repaired in less time than replacing it? Could the catalytic converter have failed because of the spark plugs, as some of you have suggested? The goal here is to get the catalytic converter replaced properly as it should have been on 6/9/2016 by the dealership. He made no mention whatsoever that you acted like this in your phone call. The recall was issued in 2013, and the car was running fine. Please visit your nearest Subaru Dealer for this further information. I have a 2005 PZEV (California emission) Outback with 136,000 miles and the dreaded P0420 code. Compliant). check engine light plus flashing cruise control light..... the catalytic converter was replaced by subaru because of being under warranty, but...less than 60,000 miles later the same problem has shown up again. They have opened a claim and will be speaking to the dealership. Subaru Motors has employed multiple catalytic converters on its vehicles for many years now. AUTOSAVER88 Catalytic Converter Compatible with 06-10 Subaru Forester, 06-11 Impreza, 06-12 Legacy and Outback 2.5L Direct-Fit High Flow Series (EPA Compliant) 4.2 out of 5 stars 74 $219.99 Possibly. [/quote]. Direct-Fit Catalytic Converter (Non C.A.R.B. VerticalScope Inc., 111 Peter Street, Suite 901, Toronto, Ontario, M5V 2H1, Canada. I don’t have to. I have called Subaru Corporate customer service. this time no warrenty because the replacemnet part in only good for 12 months. Steve… If you weren’t there with me listening to my phone call, you really don’t know how I came across. Limited Warranty Coverage 0 3 Years 60,000 km 5 Years 100,000 km 5 Years No km limit Complete Vehicle (except tires) Sheet Metal My mother never pumped gas into her own car in her lifetime. The catalytic converter is an emissions related component that is mounted in the exhaust pipe. (My state does not). Would the other shop that put the wrong spark plugs in two years ago admit that without part specs in my receipt and agree that caused the catalytic converter to fail? CSA. You need to get the chip off your shoulder when talking to us - the regulars here are by and large not anything close to sexist, and we tend to get irritated when it is assumed that we are because we’re men. I was not “aggressive or pushy.” We know that old saying, “You catch more flies with honey than with vinegar.” I first politely asked the service manager to bring up the service record on his computer and asked him to explain it to me to be sure that he was looking at the service and that I understood what had been done before I told him what was going on. The dealership does not do recall work for free, they are paid by Subaru. Why did he tell me I had to speak to someone else, and then transfer me to the sales dept? In the event this item should fail during intended use, we will replace the part free of charge. Would the other shop that put the wrong spark plugs in two years ago admit that without part specs in my receipt and agree that caused the catalytic converter to fail? Some specific major emissions control components (catalytic converter, electronic emissions control unit and the onboard emissions diagnostic device) are covered by the Federal Emissions Defect Warranty for a period of 8 years or 80,000 miles, whichever comes first. Of course, the local mechanic had to charge me for his time to diagnose my car and put some parts back together; $76. Was it running rough at the time? Fits: 2006-2010 Subaru Forester, 2006-2011 Subaru Impreza, 2006-2012 Subaru Legacy, 2006-2012 Subaru Outback,2006 saab 9-2X. Purchased at Metrowest Subaru in Natick, Massachusetts They have opened a claim and will be speaking to the dealership. As for the “gender card,” walk 56 years in my shoes as a woman, and then we’ll talk about that. The mechanic there first diagnosed the problem as the wrong size spark plugs that had been installed over 2 years ago by another shop. Position: Rear. In the event this item should fail during intended use, we will replace the part free of charge. Subaru Catalytic Converter - Guaranteed Genuine Customer Support: Live Chat or 1-888-503-5191 And please, don’t play the gender card. The current repair shop my husband and I go to is a local third-generation family owned shop since 1922. Converter Configuration: Direct Fit. But that’s an interesting thought, and I will pay more attention to that in the future. Plan costs vary depending on the terms of the plan (e.g., length of coverage, deductible amounts, etc.). Nope. So if Subaru decides the job takes one hour, but the job actually takes 2, then the dealership has to eat that second hour. Folks that calmly stated their case and did not antagonize us usually got a fair fix to the problem and frequently more than they asked for. Then he tried to weasel out of honoring the warranty by telling me that I’d taken my car to another mechanic and hadn’t brought it to the dealership. Things like catalytic converters carry a 8/80 warranty. "walk 56 years in my shoes as a woman, and then we’ll talk about that." None of this is endearing me to Metrowest Subaru as a customer. The gas mileage hasn’t decreased noticeably since last June. At 60,000 mile maintenance, dealer replaced valve cover gaskets and timing belt. check if this fits your vehicle. Subaru as a company is driven by its principles of equity, diversity, and inclusion and wholly devotes its energy into making vehicles that last a lifetime. I have called Subaru Corporate customer service. Things like catalytic converters carry a 8/80 warranty. The price of an OE replacement Subaru catalytic converter ranges from $40 to $1200. Question 1. Subaru New Vehicle Limited Warranty (36-month / 60,000-km) Subaru Canada, Inc. guarantees that each component part of every new Subaru vehicle shall be free from defects in material or workmanship for the initial 36 months or 60,000 km, whichever comes first. They have told me the warranty on the new catalytic converter is 150,000 miles. The person who worked on your car saw a car, saw the work sheet telling them what to do to the car, and did it. Text or email us pictures of your scrap catalytic converters for an accurate price. There’s a warranty that must be honored, and I shouldn’t have to pay for this. Reprogram ECM (engine control module) re catalytic converter on PZEV (California emissions cars) only: With hard driving, ie high speed or hard accelerating, catalytic converter operation may be affected. Subaru Outback 2007, ECO III Stainless Steel Exhaust Manifold with Integrated Catalytic Converter by Eastern Catalytic®. I do have the service records for the spark plug replacement. From my past experience, pitting the opinion of one mechanic against another for bad work doesn’t go anywhere. Application: OE Direct Fit - Factory mounting style. P0420's are usually the converter. There is 7166 miles on this allegedly new catalytic converter. The car: 2008 Subaru Outback PZEV. No one’s being sexist. 0. What I HAVE seen a number of times is women being offended because they think they’re being picked on. We took it to a Subaru dealership where, without much diagnostics, declared we needed a new catalytic converter that costs $1,500. I’d speculate that would be highly unlikely. They boast how well they handled it even if they didn’t. If after a reasonable try it does not work out, look in your owners manual for the regional Subaru office and talk to them. I would presume that they installed an original Subaru part and not an aftermarket part. I told them that my car was at a local mechanic and he’s told me the catalytic converter has failed; what is the warranty and are they going to do for me? However, catalytic converter failure is often the result of pre-existing engine problems (fuel trim issues, burning oil, or failed o2 sensors) PRIOR to replacing a cat, ensure all systems are functioning correctly or you may experience repeated failure. Well, yes indeed. It must meet all EPA's emission Performance Standards when the vehicle is properly used and maintained. Purchased at Metrowest Subaru in Natick, Massachusetts The repair: on 6/9/2016 I took the car back to the dealership to have the catalytic converter and oxygen sensor replaced under a r… I don’t want to have to press the dealership to have this done. Because the engine compartments are small and since the catalysts need heat to operate effectively, Subaru designed smaller converters and integrated them into the exhaust pipes--rather then employ a single, larger converter as most cars did at one time. I insisted he honor the warranty and replace the catalytic converter. Car goes out the door no matter with no regard as to whether the owner is male, female, 50/50, or some species of alien. I have replaced headlights and air filters myself, but that’s as far as I go. Make sure you lay out the problems and symptoms clearly to give Subaru the data to work on it. Notes: Manifold converter, Verify EFN (Engine Family Number) found on emission label on vehicle. Would that pxxx you off? Operating the car with the engine running poorly can kill a new converter. I wonder if cats have a model/date code stamped into them. It’s no different than a repair to my washing machine under warranty. My name is on the car’s records in the dealership, anyone sees my name. Limited Warranty Coverage 0 3 Years 60,000 km 5 Years 100,000 km 5 Years No km limit Complete Vehicle (except tires) Sheet Metal The Subaru basic limited warranty provides the following for either the first three years or 36,000 miles, whichever comes first: If you manage to screw them into replacing something that isn’t their responsibility by getting corporate to side with you just to make you go away, then that’s good for your wallet but bad for your morality. buy it, build it, drive the hell out of it! Performance Exhaust. So would I. This item is backed by our 5-year warranty. They have tried to weasel out of warranty and recall repairs before, and tried to upsell me on repairs. That’s why I bought another. He did NOT tell me it was under warranty, I had to ask him and he claimed he didn’t know. They did acknowledge that my repair record stated they’d replaced the catalytic converter and oxygen sensor on that date. I understand that women face discrimination. Subaru; Forester; 2020; What's the subaru forester catalytic converter warranty? Convertors have a job to do. And how would I know? I didn’t get around to bringing it in for the recall replacement for 3 years because it was running fine and I was waiting for another necessary repair. and asked them to look up this service record before I told them what was going on. They have told me the warranty on the new catalytic converter is 150,000 miles. By Christopher Jensen. However, the person who worked on your car probably didn’t even know you are a woman. Now I take the car to them only for warranty and recall repairs. Is it not the dealership’s service department’s responsibility to check that the engine is running properly and the fuel mix is right after installing a new catalytic converter and oxygen sensor? Two days ago the “check engine” and “cruise” idiot lights went on. Silent. It should be clear you are not happy with the replies here so you should take care of your blood pressure and just step back for a while. If someone comes to me and claims I did something bad to them 3 years ago and I have no memory of it, I’m not going to admit fault unless they can show me evidence. CSA. For a better experience, please enable JavaScript in your browser before proceeding. guys at the desk are always very pleasant, but I feel like the mechanics scam me because I’m a woman. So the original catalytic converter was in use for a year with the “wrong” spark plugs and didn’t fail. , Subaru catalytic converty warranty ; what the dealership, I would presume that they installed an original part. That I will be speaking to the sales dept Campaign for this further information and the health insurance pays. Online, we are a woman, and tried to upsell me on repairs s stereotypical sexism dealer eventually catalytic! 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