I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). Two Top Companies. I called back in 2 more weeks, and was told that the chairs were still being manufactured. By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. Each brand score is calculated based on set of relevant criteria and displays company performance over time. I do not sit on it that much as most office chairs, probably once every other day for about an hour. We purchased our furniture from Linda. If the return policy is up to par i may . I told him I would think about it. She was there to explain things that we had questions about. We loved the location. Not always, Randy. I paid over $2000 for a recliner in 2018. We bought it at Best Furniture in Fort Thomas,KY. Can never go wrong with La-z-boy! A new section of the sofa was ordered and shipped to my home. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. The sofa was damaged on delivery. She also had answers to all of our questions. Also purchased a 5 year leather protection warranty. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. As of today, I still have no sofa. Service/Design/Furniture - 5 STARS! Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. Customize every piece here. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. My wife and I were so frustrated with the service and our salesperson no somos their attitude to our delays we proceeded to cancel our order and only agreed to accept our order because the manger offered deep discounts to make up for our frustrations. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. Hours online to try to get a service appointment. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. I would never refer anyone there. Phone calls emails phone calls no return call. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! This site's sole purpose is to help you make the decision faster and with more peace of mind. Lane. They still look brand new, and we raised three children on these products. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. Made it more fun and enjoyable. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. La-z-Boy used to make the best and greatest recliner in the world until the 90s. No complaints. I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. Anyway the associate , Maria was very patient and helpful. I waited nearly 7 months form buying to actually getting it and am completely let down. Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. The issue is due to materials and workmanship defects. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. Furniture was ordered and we we told 8 weeks. LA Z BOY wall-hugger power recliner buyers beware. We haven't had any problems with our Lazyboys. I am astounded. Oh by the way, the delivery guys from san jose were friendly. Great service and very pleased with everything. The salespeople were friendly and knowledgeable and management were helpful. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). Without exaggeration, I have waited 5 hours and 10 minutes at the Comfort Care line, on a looping recorded, "We are sorry for the delay; please wait for the next available representative" without even ONCE hearing a human voice. Patty Stratton is absolutely the best. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. Otherwise, we were going to go elsewhere. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. More info. Recliners offer various options of motion. I went looking for a recliner to replace one that broke. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? Patty is the kind of salesperson any store should have. The brand and their customer service is not worth the extra price. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. I've read some comments here that Lazyboy is no longer a good brand to buy. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. Hard to get a call back. That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. Now we have leather ones and I think they will last a long time. We bought a reclining all leather couch & love seat LESS than 3 years ago. Haven't received our chairs yet, but so far we are very satisfied. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. So thinking of adding the throw pillows as they give more support. He was totally cool about it and no pressure. Locking Three-Position Footrest. Sad, just sad. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. Product Specs Type: Traditional Upright dimensions: 37.5. The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. I would defiantly by a La-Z-Boy again I will just use another store. She emailed my wife the complete price of what we wanted. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. He was clear and concise about the product and we can't wait for it's arrival. If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. After several weeks and much research we went back and talked to Geddy. Couple mos ago the arm broke off with normal use. I doubt that I will ever purchase anything further from LazyBoy. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. This is the worst policy for a large company, that I have EVER seen. Just bought a couch and love seat here. I'm looking for fabric rather than leather, as leather just won't work well in the room. Double-picked blown fiber fill for improved cushion loft and shape retention. Mike from service talked down to my wife and told her she didn't understand the product and maybe she should "google it." From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. The chair I sat in at the store was very comfortable and plush. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. Both brands offer several recliner types, with varying materials and colors for the covers. The frames on 2 pieces of our sectional couch cracked within a few weeks. *All La-Z-Boy prices listed in this article are subject to change. Some of the parts are welded together but the welds were substandard. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. I see from the other two reviews on this site that we are not alone. It took 10 months for my sofa and love seat to arrive and it arrived defective. Store had a great collection, helpful, yet no pressure sales people. We've never been emailed back. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. As far as I am concerned Laz-Boy leather furniture is not with the money. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? The cons: Some mixed feedback about the in-store sales experience and perceived quality. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. We are 55-60 age range . Meanwhile, I had no chair. We have been trying to get them to put the pieces together for months. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. Patty is friendly, helpful, and not pushy. Both types of chair required service calls within a short period after purchase. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. He and his wife never really used it. We got excellent and friendly service from Linda Evans. I'd stick with known brands as the mechanism needs to be of good quality. We paid half down, and were told it would be about 4 months. So, we loaded the chairbacks into our vehicle and brought them to the local La-Z-Boy store where we dropped them off at their front door. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! You have given me lots of things to mull over. I learned a valuable lesson, always look at reviews when buying any big ticket item! I wouldn't hesitate to buy Lazyboy again, even tho I've heard the chairs aren't made as well. Not a good produce. 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He let us look with no pressure. I have a throw and two pillows on the loveseat. Our children are gone, and if it does get rumpled with grandchildrenI'm happy! Bought sofa and love seat. It took 6 weeks to get the first available appointment for someone to come out, evaluate and submit his findings. We walked in on the Tuesday before black Friday. Super helpful and knowledgeable. I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. There is nothing too this junky couch. NOBODY should have to go through this kind of nonsense after paying out large amounts of hard-earned money. It would cost $120 for the repair. I would highly recommend him. Thank goodness for competition. The company employs more than 11,000 people. Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. Renew only has a life expectancy of 5-7 years. Trust me the long version is worse. This is Labor Day weekend. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. Truly well made furniture sold by a store that employs a sales staff that is knowledgeable, honest, and accurate. 30% off is a scam to get you in the store. They also have tall recliners for any tall people in your family. Delivery is awful, and the quality is terrible when it arrives. 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