Do I have any other avenues I can pursue? 4. Coupon codes are seven characters, four letters followed by three numbers. A credit card dispute removes an entire level of appeal. I've recently purchased a pretty long rental in July for more than 2700 USD rental in 20 days aprox. TL;DR - the Avis out of LAX is running this as some sort of scam, just keep escalating it and tell them you are not paying for that. They responded saying they found "heavy smoke presence" in the vehicle I rented and I have to pay the cleaning fee of $450. Tobacco smoke leaves a residue on fabrics, fibers, and surfaces of vehicles and emits odors that many people find unpleasant. Emails from Hertz . Avis - BEWARE - Unwarranted $250 cleaning charge! Select the Avis Wizard Number option to enter both your Avis Wizard Number and Last Name, Select the Discount Code option to enter an AWD (Avis Worldwide Discount), Coupon Code or Rate Code. What I do is anytime I get into a rental car in the plaza, I look to see if there are any tears in fabric or any big stains and I take pictures of those, he says. The cleaning fee of up to $450 for vehicles with evidence of smoking is intended to help cover the cleaning costs and the lost revenue from a vehicle being temporarily unavailable for rental. This is a no brainer - call Avis and ask them to reverse the charge. 1. See our favorites for unlimited data, families and cheap plans starting at $10/month. car. Ugh. They provided photos in the damage report (which they only sent me AFTER I made an inquiry to customer service), which were blurry and dark and definitely don't prove smoke presence. Just got them on the phone gonna update the post soon. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} Reminds me of the time I rented a car from Enterprise. Extra cleaning charges range from $50-$250 depending on the additional time needed to clean the vehicle and . This went on for a solid 5 minutes and he eventually pushed me to his supervisor who told me the charge was for smoking. And with an entire fleet of smoke-free vehicles, Avis ensures that all our customers enjoy the following benefits: It takes longer to clean a car with smoke smells and residue. . They said they would waive it, but I wrote about in anyway. OP is out $8 from the unaffiliated car wash. The cleaning & damage fee. Posted By : / cremation society of america coupon /; Under :man stabbed in north providenceman stabbed in north providence Then he got hit with a $25 cleaning fee. I literally used the car for two days to go back and forth across town (I was waiting to buy a new car), no one was in it, I don't even think I had groceries in it. ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} Your driver receives all of the fee. I doubt that I will ever use them again, actually. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/What does this have to do with this sub Reddit?? The National Highway Transportation Safety Administration from time to time rates vehicles for safety standards.  Based on our last review, this vehicle was rated as a 5-star vehicle.  Please note these ratings are subject to change and reflect our last review. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} Dispute the Charge With Your Credit Card Company Assuming you've paid with a credit card ( as you should have ), Clark recommends that the first thing you do is dispute the charge with your. Uber may charge a cleaning fee if you make a mess in your driver's car. Build in time for a car wash and vacuum. You may be able to avoid a late return fee if you call your rental car office to extend your rental before the car is due back. Rate Code requires minimum length of 5 days. This takes considerable time and requires the vehicle to be removed from the rental fleet until odor-free. Dispute the Charge With Your Credit Card Company Assuming you've paid with a credit card ( as you should have ), Clark recommends that the first thing you do is dispute the charge with your card issuer. disputing avis cleaning fee. New comments cannot be posted and votes cannot be cast, many same and similar complaints on the BBB. One common dispute between landlords and tenants is carpet cleaning. They are unavoidable. This site is protected by reCAPTCHA Enterprise and the Google, {{vm.reservationModel.personalInfoRQ.firstName}} {{vm.reservationModel.personalInfoRQ.lastName}}, {{vm.customer.firstName}} {{vm.customer.lastName}}. This is total fraud. If Budget charges me the service fee only on the one day of the toll I'll accept that as a lesson learned--if I get charged the $16.75 maximum service fee for my 75 cent toll I'm an unhappy customer Payment for washing or damage charges are usually first made in cash by the driver on behalf of their customer, as the depot will not accept the container unless payment has been made. I told him I now knew they were absolutely lying because I've never smoked a day in my life (which is true). If a landlord is going to charge you for cleaning costs ideally it will be spelled out in the rental agreement AKA lease. Website. .s5ap8yh1b4ZfwxvHizW3f{color:var(--newCommunityTheme-metaText);padding-top:5px}.s5ap8yh1b4ZfwxvHizW3f._19JhaP1slDQqu2XgT3vVS0{color:#ea0027} Please login and start your search again. But, OP can try. Back in 2013, Hertz only charged $300 to de-smoke its vehicles. Kathy Adams, Leaf Group Updated December 06, 2017. I don't smoke. If you have a question but dont want to go on the air,contact Clarks Consumer Action Center for free money help. WELCOME, {{vm.customer.firstName | uppercase }}, WELCOME {{vm.customer.firstName | titleCase}}, WELCOME, {{vm.customer.firstName | uppercase}}, Welcome, {{vm.customer.firstName| uppercase}}, Welcome {{vm.customer.firstName| titleCase}}. The billing ended up being EUR 3469.49 approx. Restrictions and fees may apply for underage driver's. Like many of the other posters who have had similar experiences, the fee was for a really small amount sand. For example, there is a similar story @ Hertz in the link below. Your coupon number cannot be used for this reservation due to following reason(s): Connection Failed or Some Error occurred. The lease should specify: When a landlord will charge you to clean up your home Why they would Who would be involved ain the cleaning process Security Deposit Deductions in Arizona. The coupon code entered is not valid. It sucks you have to deal with that. Take a video of the entire vehicle on your phone. Please try again. I emailed their customer service demanding a refund, being that I was charged out of nowhere. By meatloaf female singer paradise dashboard lightmeatloaf female singer paradise dashboard light They were not happy. If you already have a 6 digit Wizard number, For added security, please enter the verification code that has been sent to your mobile number beginning with {{vm.securityAssessmentSummary.otpTokenverifiers.phoneNumber.value}}, For added security, please enter the verification code that has been sent to your email address beginning with {{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}}. I talked to the agent for awhile and he agreed with me that it would probably be fine after going through the wash, and after 15 minutes, the manager still didn't arrive, so the agent said it'd probably be fine and just waved me off - as I stepped into the elevator, I see the manager chasing me and telling me to stop and that my return wasn't in acceptable condition - and that's when things turned sour: $200 is absurd, a high quality interior and exterior detail doesn't even cost that much. Back then, standard cleaning fees ranged from $50 to $100, which seemed quite reasonable. The article tells the tale of a family who picked up a rental car, complained to Hertz staff that the vehicle didn't look like it had been vacuumed, but were blown off by . Please enter your details and search again. Sorry, the maximum number of attempts has been reached. Vomit or spills on the exterior of a vehicle are charged $40. I got a letter emailed to me while on the call stating they were refunding the charge and they did. Dirty blinds and curtains. james mcbride spouse 6 juin 2022. Your coupon can't be used for this reservation. From my research this is a practice that Avis and Budget has used in HI. disputing avis cleaning feekristen merlin wife. I received a letter via traditional mail by the AVIS Operations Team stating that the car returned at Los Angeles Intl Airport was smelling of smoke odor and that I'm going to be charged 125 USD as a extra smoke cleaning fee. Reservations are not affected, however, some functionality may not be available during this time. We are committed to providing our customers with vehicles that are 100 percent smoke-free, so all vehicles undergo an inspection after they are returned to the Avis fleet. But he doesn't smoke. Broken plumbing caused by normal use. For credit cards, log in to your online account and visit the Dispute Center, or call the number on the back of your card. Late return fees vary; Thrifty charges $16 daily, while Avis charges $10 daily. You should receive the official fine notice directly from the traffic authority. The best of Aldis middle aisle this week! Voting Is Now Open for the 2021 FlyerTalk Awards! ._1QwShihKKlyRXyQSlqYaWW{height:16px;width:16px;vertical-align:bottom}._2X6EB3ZhEeXCh1eIVA64XM{margin-left:3px}._1jNPl3YUk6zbpLWdjaJT1r{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;padding:0 4px}._1jNPl3YUk6zbpLWdjaJT1r._39BEcWjOlYi1QGcJil6-yl{padding:0}._2hSecp_zkPm_s5ddV2htoj{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;margin-left:0;padding:0 4px}._2hSecp_zkPm_s5ddV2htoj._39BEcWjOlYi1QGcJil6-yl{padding:0}._1wzhGvvafQFOWAyA157okr{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;box-sizing:border-box;line-height:14px;padding:0 4px}._3BPVpMSn5b1vb1yTQuqCRH,._1wzhGvvafQFOWAyA157okr{display:inline-block;height:16px}._3BPVpMSn5b1vb1yTQuqCRH{background-color:var(--newRedditTheme-body);border-radius:50%;margin-left:5px;text-align:center;width:16px}._2cvySYWkqJfynvXFOpNc5L{height:10px;width:10px}.aJrgrewN9C8x1Fusdx4hh{padding:2px 8px}._1wj6zoMi6hRP5YhJ8nXWXE{font-size:14px;padding:7px 12px}._2VqfzH0dZ9dIl3XWNxs42y{border-radius:20px}._2VqfzH0dZ9dIl3XWNxs42y:hover{opacity:.85}._2VqfzH0dZ9dIl3XWNxs42y:active{transform:scale(.95)} Many credit/charge cards (including Amex Platinum) will give you complimentary Executive status, and I believe theres an included discount as well (but check with your employer, as they might have one thats better). The BVRLA is the British Vehicle Rental and Leasing Association. Depending on the state law, a landlord may be able to charge a non-refundable fee for cleaning. What I like about them is that you dont have to deal with the counter- you can just pick a car from a certain section and go, which also has the benefit of allowing you to pick the best car for your needs. Gonna call them asap and then escalate to amex. To avoid a cleaning fee, do not smoke or vape inside your Avis rental car. Then I told them I would be writing about this experience in my newspaper column. A cleaning fee is a one-off charge for cleaning the space you stay in and is set by the Host. Some are blatant scams. The "cleaning fee scam" is when an Uber driver fabricates or exaggerates damages to their vehicle in order to collect a large cleaning fee. 22 reviews. On the date of this agreement the Tenant agrees to pay the Landlord a non - refundable sum of 40 which the Landlord will . He offered to refund me 50% I said no. Fees are a never-ending source of frustration to travelers. I did dispute the charge with my credit card company who is currently investigating but I'm concerned that they won't be able to do anything. Please enter your My Avis password to login, Login is not required to complete your reservation. Re: Avis Charging $450 cleaning fee 1 week after returning my car at LGA. A woman found a used condom in a rental car. {{trips.fromCode}} - File complaints with the BBB. We can serve you better when we spend less time cleaning up cars that have been smoked in. I rented a car from Avis in LAX in early December. How to Dispute Rental Car Damage Claims Download Article methods 1 Filing a Dispute with the Car Rental Company 2 Initiating a Chargeback on Your Credit Card 3 Avoiding Unfair Damage Claims Other Sections Tips and Warnings Related Articles References Written by Jennifer Mueller, JD Last Updated: February 16, 2023 References At $19.95 a day, Keith Gibson thought he'd be saving a lot. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. The customer will then be given their receipt as per standard procedure. Some are in gray areas. When you checked into a room that smelled like smoke, you should have said something. The car was a bit dirty (as we drove around Yosemite), but it was mainly dirt/dust that would have been easily wiped off with water. You get many advantages by choosing a rental car where smoking is not allowed. I spend 6500 aprox per year on my private trips plus the corporate rentals during business trips I really deserve a better basic treatment nlt asking anything special. Avis keeps our cars smoke-free to ensure that you always enjoy your time in our rental cars. disputing avis cleaning fee 12. Only {{vm.customerData.profCompStep}} steps to go between you and Avis Preferred status. This week's rental is a new Ford Edge that looks like someone left it parked with the windows down for a week based on the thick dust and pollen everywhere inside. Other charges as outlined in the lease. Furniture marks in carpet. Why You Need To Re-Shop Your Car Insurance Right Now. Evidence for disputing the actual damage If you're convinced the damage you've been charged for didn't happen during your rental, you'll need evidence to back that up. disputing avis cleaning feebig sky gift shop missoula airport. I contacted Hertz and asked about the wave of smoking fee cases. I went through a similar situation in Lihue Hawaii. We began this non-smoking policy on October 1, 2009, to ensure that all our customers drive in a comfortable, clean car. The car was a bit dirty (as we drove around Yosemite), but it was mainly dirt/dust that would have been easily wiped off with water. You are successfully logged in. For added security, we will send you a verification code to verify your identity. If the problem persists, please. Should I Buy Now or Wait? Please activate your profile to view upcoming reservations. I don't smoke. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including: Key / key fob. In Arizona, the following things can be deducted. They were unhelpful and uncaring. To echo some previous suggestions: I would attempt to call AVIS to sort this out (rather than writing a letter), escalating to a supervisor if you need to. hour hours, Starting Fuel Take pictures of the inside and outside of the vehicle. He's not contemplating a chargeback FWIW, just acknowledgement from corporate that the car rental business is a customer service business. Dillon from Illinois asks:I rented a car in May and was charged a $250 cleaning fee for animal hair even though I dont even own a pet. You were still being polite when you referred to it as an "odor." The last time I wrote about smoking fees in. It also is barred from charging customers for damage unless those customers agree they're liable or the company obtains a legal determinationfor example, from a courtthat the driver is. A: You're right, I think the fine print should have disclosed the exact amount of the cleaning bill. I left a complaint with the BBB to which Avis responded with a hand-wavey "we already gave you 50% off". Think of it as taking your small-claims case directly to a higher court. The vehicle is returned after hours when no Return Agent is available to inspect the vehicle. 1 . The official notice can take up to a year to arrive, but you are likely to be charged the admin fee as soon as the rental company passes on your details. True highway robbery. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} The check-in agent kept looking at it and said he would call his manager. De-smoking requires a vehicle be taken out of service for up to 24-hours so it can be cleaned with a natural deodorizer and an oxidation process. I've recently purchased a prettylong rental in July for more than 2700 USD rental in 20 days aprox. Any cars that have to be cleaned because of smoking are temporarily unavailable to renters. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} I do always either shoot a video or take pictures of the outside of the car before I leave the rental plaza because of the possibility that the car rental company may try to charge me all kinds of junk fees after I return.. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} Should you feel the need to consider someone else, thats my recommendation. We have re-started your reservation to ensure your profile preferences are included. I did not hear anything back for 10 weeks. Definitely complain to some sort of higher up manager. listen to the Clark Howard Podcast at any time here, contact Clarks Consumer Action Center for free money help, AutoSlash Review: How To Save on a Rental Car, Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. 1. ._3oeM4kc-2-4z-A0RTQLg0I{display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between} 2. Any reason you havent gone up the chain of command via phone instead of writing in letters? A cleaning fee of up to $450 may be applied to the cost of a rental, should this non-smoking policy be violated. To avoid paying the fee, customers should refrain from smoking in or near the vehicle at all times. For example, Budget assesses a cleaning fee of up to $250. if you would have a flat tire they would come and fix it) or an "Airport Recovery Charge" for $55, both of which you knew nothing about. They tack on a fee if the driver has to wait longer than X minutes for you after your plane arrives, unless the delay is due to the airline's fault (for example, if your luggage is delayed). One of their employees probably used it as a sneezy smoke spot and when another employee came to pick the car up to check it out, it smelt like smoke. Later on, a location manager will inspect the vehicle to validate the findings of the Return Agent to determine if a cleaning fee is to be assessed. Posted on May 14, 2015. Ask them for a record of all rentals for that car between the time you returned it and the date of their damage claim letter. Days, Your rental ends in {{rentalHistory.hoursInRental}} {{features.value}} Gal If the inventory states that the property was cleaned to a professional standard, then you must clean the property to the same standard as it would be had you hired in . 1. I was once overcharge by a limo company that picked me up at the airport. A $400 fee may be assessed to cover the cost of vehicle cleaning. It did neither. 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