I simply use Vodafone & JIO mobile networks for my internet usage Get free, instant notifications when We are investigating periods of slowness and/or increased latency. This site contains user submitted content, comments and opinions and is for informational purposes For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Try using a pac file for this user first, see if there is any issues. -In case slowness is with particular application/website than first isolate if the issue is caused by Zscaler or not. 1.Take screenshot of ip.zscaler.com2.On ip.zscaler.com page click on Connection Quality and than click on start test.Download and save the results . Uninstall Zscaler app from the machine. Hi @Siddhartha, welcome to Zscaler community. We are investigating periods of slowness and/or increased latency. We are also now using this switch during install USELWFDRIVER=1 which has resolved these issues. But after waiting for a while it is okay, can login into the app. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. We are investigating periods of slowness and/or increased latency. Zscaler Cloud Down or not working? For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. provided; every potential issue may involve several factors not detailed in the conversations For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. 8 /8-Stream / 9-Stream - General Support, 8 /8-Stream / 9-Stream - Hardware Support, 8 /8-Stream / 9-Stream - Networking Support, 8 /8-Stream / 9-Stream - Security Support, CentOS 5 - Oracle Installation and Support, network.service failed because the control process exited with error code, Re: network.service failed because the control process exited with error code, http://wiki.centos.org/HowTos/InstallFromUSBkey. Keep writing. For additional information , and Core Cloud Services - Workload Segmentation Cloud: We are working on an issue with the audit event pipeline. If the connection fails, ensure your Zscaler account has Admin permissions and try again. If yes bypass SSL inspection and try access. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. We are investigating periods of slowness and/or increased latency. Solution: Uninstall Zscaler app from the machine. filter your status page notifications For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Uninstalled it and the issue with ZDX went away. Has this question been answered ? We are investigating periods of slowness and/or increased latency. For example, when first or subsequent login might face this error. We had to create the Dword manually in registry for the first command which was not working as the Dword didnt exist. . Zscaler Client Connector Help Troubleshooting Zscaler Client Connector: ZPA Authentication Errors Client Connector Zscaler Client Connector: ZPA Authentication Errors The table below provides a list of error messages your users might see for Zscaler Client Connector during the enrollment process. We are investigating periods of slowness and/or increased latency. More than 200 This is the fifth computer where it randomly decides to make a connection after weeks of not connecting. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Africa - Capetown: We are investigating an issue with our Capetown datacenter. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. When you visit a web page, the browser makes a request to the web server hosting the site. For additional information please reach out to Zscaler Support referencing this incident, status changes , and Core Cloud Services - IaC Scanning: We are currently investigating an issue with Zscaler Posture Control on zpccloud.net Vulnerability Scans for Azure workloads are failing. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Over the past over 3 years, we have collected data on I think I have some sort of blocking happening. -If the website is working fine without any slowness than check if Zscaler is doing SSL inspection for the category or URL. I am running macOS Sierra (Version 10.12.6) on a iMac 27-inch, Mid 2010 (iMac 11,3), User profile for user: So I am wondering is there something missing in the setup for Zscaler App in China? Some local issues with a small group of accounts on the service side. Yes Erkki .Thanks for the feedback.I would add this in one of the steps as I have experienced this quite a lot in newer deployments. We are investigating periods of slowness and/or increased latency. Melp! We are investigating periods of slowness and/or increased latency. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. In In some cases latency going through Zscaler would come high as per geographical distance of website from ZscalerNode.Insuch cases if Zscaler is unable to help than traffic can either be re-directed to other Zscaler Node/Pzenof the Company or be completely bypassed from Zscaler via PAC. Connection keeps getting dropped. If it is working at other location than it is probable that Zscaler Public of affected location is blocked at Webserver End.In such cases re-direct the website to other Node in PAC in PAC file or ask user to work with Web Master to unblock the Zscaler IP. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. For additional information please reach out to Zscaler Support referencing this incident, , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Does anyone have any suggestions? For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reach out to Zscaler Support referencing this incident, status changes will be , Asia - New Delhi I: We are investigating user authentication issue with our Mumbai VI, New Delhi I datacenter. msbruin. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. 4) Click Zscaler management portal: Yes. To learn more, contact Zscaler Support. b.Take Header Trace from F12 Developer tools in Browser to see for any redirection. Not that I know of. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. -If the above step did not resolve issue than download ZMTR tool fromhttps://zmtr.zscaler.com/-Use ZMTR tool to trace to the destination webserver to find out the latency to the website. And you have sent the logs to Zscaler support? Copyright 2023 Nimble Industries, Inc. We checked the official Zscaler Cloud Status Page 1 min. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. notifications to StatusGator subscribers. We are investigating periods of slowness and/or increased latency. Refunds. Powered by Discourse, best viewed with JavaScript enabled. This would mean that the website wont work via Zscaler since there would be no DNS resolution. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. delete the folder and reboot the workstation. For additional information please reach out to Zscaler Support referencing this incident, , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reach out to Zscaler Support referencing this incident, status changes Africa - Capetown: Capetown Datacenter Issue, Asia - Kuala Lumpur I: Kuala Lumpur I Datacenter Issue, Asia - Mumbai VI: User Authentication Issue, Asia - New Delhi I: User Authentication Issue, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, Africa - Capetown: Capetown Datacenter Issue, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, Asia - Shanghai: Shanghai Datacenter Issue, Europe - Frankfurt VI: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Dusseldorf I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Vienna I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Core Cloud Services - Traffic Forwarding: Singtel impacted by submarine cable fault, US & Canada - Seattle: Seattle Datacenter Issue, Europe - Frankfurt IV: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, Europe - Moscow III: Moscow III Datacenter Issue, Europe - Munich I: Dusseldorf I, Frankfurt IV, Munich I,Vienna I, Frankfurt VI Datacenter Issue, and Core Cloud Services - Workload Segmentation Cloud: Zscaler Workload Segmentation Issue. Im not able to see website error like 503, 302, 403 and others in the Wireshark. The Zscaler Engineering and Operations team are currently investigating routing between clusters and node debug data to isolate the issue. include them in notifications. Macbook Pro 2019 13-inch issues with MacOS Monterey 12.0.1. These are documented here: https://ips.zscalertwo.net/zscaler_app (replace zscalertwo with your cloudname). View details of the current Zscaler Cloud status below. Let me add one: Technical issues on your side, or problems with your software or ISP. Had to change the folder ownership and gave everyone full control. For additional information please reach out to Zscaler Support referencing this incident, status changes will be , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. We are investigating periods of slowness and/or increased latency. Having a problem? What should be done here? For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Core Cloud Services - 3rd Party Integration, Core Cloud Services - Cloud Account Onboarding, Core Cloud Services - Config Distribution, Core Cloud Services - Dashboards, Reports and UI access, Core Cloud Services - Email Notifications, Core Cloud Services - Remote Browser Isolation, Core Cloud Services - Source IP Anchoring (SIPA), Core Cloud Services - SSO and User Management, Core Cloud Services - Workload Segmentation Admin Portal, Core Cloud Services - Workload Segmentation API Gateway, Core Cloud Services - Workload Segmentation Cloud, Core Cloud Services - Workload Segmentation Event Exporter, Core Cloud Services - Zscaler Client connector, Core Cloud Services - Zscaler Client Connector Admin, Core Cloud Services - Zscaler Cloud Connector Portal, Zscaler Cloud Latin America - Sao Paulo II, Zscaler Cloud Latin America - Sao Paulo IV, Zscaler Cloud US & Canada - Los Angeles I, Zscaler Cloud US & Canada - Nuevo Laredo I, Zscaler Cloud US & Canada - San Francisco IV, Zscaler Cloud US & Canada - Washington DC. We are investigating periods of slowness and/or increased latency. Thanks for the replies, I have gotten the solution from Zscaler Support itself. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. We are investigating periods of slowness and/or increased latency. Hi Gordon/Ganesh, It gives a certificate error for " Entrust.net Secure Server Certification Authority". C:\Windows\System32\DriverStore\FileRepository -Moreover we can alsogoto Incidents TAB to check if any incidents related to the Node is going on as example given below for NYC III Datacenter. on We are investigating periods of slowness and/or increased latency. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. StatusGator can send you instant alerts by email, SMS, Slack, and This can be attempted twice to see if the ZPA service status changes back to " ON ". Zscaler Cloud posts separate notifications for planned maintenance Slowness issues can be divided into two parts :-, 1.Slownesswith particular application/website:-. User profile for user: Continue Reading More answers below What error are the app logs showing after you upgrade the certificates? a Cloud Infrastructure and Security solution For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. We would like to know that best practice youve got from Zscaler support. -Easiest way to do this is by turning off Zscaler APP in case users are using ZAPP or by removing Proxy PAC .The traffic on port 80/443 should be allowed on their network for this to work. 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