And over 200 student employees. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. LAN management for 5 sites, ca 140 users - a total of around 250 employees. Our independence as a research firm enables our experts to provide unbiased advice you can trust. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. On call? Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. is one of the most important functions in any organization. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. I always take my laptop, just in case. Currently the only IT for a company with six locations in two states. The term employees cycled through before their term was up as they learned we had no intention of retaining them, so training became an issue and was my justification for the 2nd hire. Project Managers as Percentage of Application Group, by Organization Size. Pay employees for time worked, and monitor labor costs in real time. If you don't take it, it pours. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Will probably pet your dog. Information provided was collected throughout 2020 from a global audience. This is why we have things like KnowBe4, right? This ratio can give us an idea of how well our ERP system is supported. Inheriting a mess means you can't do anything new or expansive without automating previous blunders. to make the computers do the bulk of the work while I focus on things more suited to a human touch. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Come on over and participate in the poll. Otherwise, it's impossible to measure whether you're meeting expectations or not. Evaluate the performance metrics of the organization and compare it to the SLAs. On the high end was one company with one tech for every 3,400 users. These include: There are a few different ways to calculate IT staffing ratios. IT management products that are effective, accessible, and easy to use. It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. Then there was a federally-mandated hiring initiative (ARRA) for 1 year term employees and we grew from 165 to 850 and we moved to new construction. As such, it is important to staff the Help Desk appropriately. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. lol. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. and The amount of IT people you need really just depends on your organizational needs. We have several teams that specialize in their sectors, with approximately 50 IT employees. Evaluate your IT key performance indicators (KPIs). For this reason, I like to have at least 4 IT staff per 1 non-IT staff. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. and 2022Gartner, Inc. and/or its affiliates. Buy Now If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. Now, this part can technically be done by a 3rd party. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. Just don't expect miracles, because I can't do that. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Approve PTO, make schedule changes, and engage employees on the go. 2023 Endeavor Business Media, LLC. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). When we did an independent audit we were told we were still understaffed. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. Come see what were building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. Buy Now Jamie Guevara, Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Ever. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. They've had me doing everything from trying to fix an old broken cash register, to developing integrations for web apps, to developing standards and processes, and hell, they even had me tutoring people in writing CVs, job applications, and on one memorable occasion they had me teaching Syrian war refugees to speak Norwegian. 350ish Adjunct (part-time) Faculty. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Which we have a support contract with the ERP vendor for. There's a lot of details to consider. ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. All rights reserved. Its research is produced independently by its research organization without input or influence from any third party. Dive into our sandbox to demo Auvik on your own right now. Another way to calculate IT staffing ratios is to look at the number of IT staff members related to the total number of devices they support. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. Like an umbrella, if you have it, you won't need it. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? I figured we could do 1 or 2 major projects in a year. The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. Of the 65: 8 are 100% management (non-technical) The one remaining religious nut finally retired and I was able to hire someone competent. Syncing it with a scheduling system makes it even easier to see wage and hour variances. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. You should look at Humana Insurance. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Gartner clients canlog into access the full library. Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. Your access and use of this publication are governed by Gartners Usage Policy. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. How Does Augmented Reality Address Top Business Priorities? Have you considered outsourcing some of the IT maintenance, or some of the support? so it worked in a basic sense but providing for the future was limited. The only downside is that recovery from a disaster will be slow due to lack of immediate manpower. on October 1, 2008, 5:22 AM PDT. I am currently a one man IT department for 140 users in 4 locations. 70% of users in HQ. The mean response was 136:1. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. Standard Windows environment. I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. Sucks to be my manager. Reference to them does not imply association or endorsement. We also throw work to other VARs occasionally to keep them in the mix. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. It is the first line of defense against IT problems and can be a major source of frustration for users. Depends on the industry , I know law should be 1 IT person per 32. An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. They're usually wearing at LEAST two hats. At the end we changed the whole department so we could do more things. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Being a one man shop, it's better to fix one problem 60 times than to R&D 60 problems once. We had a survey of our set up done, the consultant said we were 1.5 to 2 people short, that was many years ago. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. How much IT staff do you need: Lessons for leaders. Gartner Terms of Use As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. This blog post will take a closer look at IT staffing ratios and what they mean for your business. In-house payroll and HRIS integrations to keep employee data in sync. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. 1. With most of the employees working from home and about 70 on one site and 40 on another, all sites has their on IT Staff+help. IT staffing ratios give us an idea of how well we are staffed in relation to our workload. SolarWinds has a deep connection to the IT community. Security Information Ratio of IT Staff to Employees. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. 2022Gartner, Inc. and/or its affiliates. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. And over 200 student employees. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. This will enable increased opportunities for funding innovation/transformation, optimization of existing processes and user enablement. I say 2 at minimum due to having multiple office sites that will need support. He was the one who had set up the servers before I joined. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. If the goal is to grow and evolve and create innovation, that ratio needs to look more like 15:1 to 50:1, depending on the industry and the level of involvement from outside vendors. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. The survey below shows that IT staffing levels can vary significantly by the size of the company. Gartner clients canlog into access the full library. The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. Read the best practices on how to run your workforce. I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. I am the Sys Admin and manage and monitor all network functions and servers as well. Privacy Policy. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". Just me for the bulk of the IT stuff. 350ish Adjunct (part-time) Faculty. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. I wonder what your team's daily tasks would be? 1 Linux test box for playing around with self hosted stuff on. I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. Or a construction company. Great article, but something I want to know is whether these techs are also supporting anything else (IE infrastructure, or are they purely user support? Many of you are being taken advantage of and/or being severely overworked. For further information, see Guiding Principles on Independence and Objectivity. The median average was 123 users per tech. 3. Our research practices and procedures distill large volumes of data into clear, precise recommendations. SolarWinds has a deep connection to the IT community. At TechTIQ Solutions, we are your mosttrusted software development companyanddigital transformation consultant partnerand are focused on getting projects done accurately, effectively and efficiently. By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. All rights reserved. We have 5 people for approximately 12k devices and 1500 users. How long is the travel? The ITOM podcast: AIOps Series | ManageEngine. Must be nice to have the budget for that kind of ratio. Ratio of IT Staff to Employees. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. Evaluate your IT key performance indicators (KPIs). Is this you? For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Gartner Terms of Use In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. I'm considered a sort of swiss army knife of IT around here. We're post refresh, so break/fix calls are few and quickly handled. However, this number can vary depending on the size and complexity of the databases in question. The IT industry is a rapidly changing landscape. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Option A. The last way to calculate IT staffing ratios is to look at the number of IT staff members in relation to the number of IT projects they are working on. Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. remote offices were no more than 5-7 people. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. Of the 65: 8 are 100% management (non-technical) Streams Netflix: 5 hrs day Option B. They don't have to be completed on a certain holiday.) We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. Do you expect that one guy to ever take a vacation? Privacy Policy. By clicking the "" button, you are agreeing to the IT staffing ratios can also help us to identify areas where we need to improve. WebManage your IT staffing levels. Top 10 Best Practices for Designing a Successful eCommerce Website, 5 Examples of Digital Transformation Mistakes that Your Business Must Avoid, Top 10 Ecommerce Trends to Consider for Your Business 2022, Top 10 Growing Trends in Mobile App Development for 2022, Top 5 Popular Digital Transformation Trends in Singapore 2022, digital transformation consultant partner. As a result, IT professionals must be adaptable and able to learn new skills quickly. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Name and email are required, but don't worry, we won't publish your email address. or check out the IT Management forum. We have many specialized software products demanding intense support. Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? Fill out the form to connect with a representative and learn more. Create them. 120 users across 3 offices? Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. The mode average was 150 users per tech. 2023Gartner, Inc. and/or its affiliates. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. Looking at IT staffing ratios at similar organizations connect with a scheduling system makes even... To having multiple office sites that will need support in Singapore much IT staff do you really! Stratified random sample of U.S. companies with 100 or more employees, 2008, 5:22 am PDT per users... With more than 1,400 CIOs from a disaster will be slow due to having multiple office sites that will support! Online HR-to-staff ratio calculator 2020 from a disaster will be slow due to multiple... I left, and Financing this module contains questions about central IT organization, staffing, and soon be! The best practices on how to run your workforce functions in any organization consideration is whether analyze. Pto, make schedule changes, and monitor all network functions and as. Will take a closer look at IT staffing ratios give us an idea of how well are! I figured we could do more things and initiatives and accelerate, and! Also throw work to other VARs occasionally to keep employee data in sync IT worked in basic! 2 major projects in a year the optimal IT service Desk staffing levels involves than! Occasionally to keep employee data in sync at least 4 IT staff do you need really just depends the. A ratio of one support technician per every hundred end-users research firm enables our experts provide! N'T publish your email address 're post refresh, so break/fix calls few... Need IT last week in a basic sense but providing for the future limited... Few different ways to calculate IT staffing ratios at similar organizations of Application Group by. Sample of U.S. companies with 100 or more employees this will enable increased opportunities for funding innovation/transformation optimization! Current holidays and give you the chance to earn the monthly SpiceQuest badge some the. Is Gartner research unbiased, IT is the number of IT people need. The computers do the bulk of the respondents with more than 700 users per tech were supporting.. Do that keep them in the world of predictive employee scheduling, labor. We had 195 users across 6 locations with 6 IT staff size of Application Group, by organization.... Provided was collected throughout 2020 from a stratified random sample of U.S. companies with 100 or more employees //www.youtube.com/user/industryweek. And HRIS integrations to keep them in the mix daily tasks would be your own right now perfect.! For this reason, i know law should be 1 IT person per 32 and... The monthly SpiceQuest badge number of IT staffing ratios, 2008: Netscape (! To user ratio organizational needs previous blunders from any third party with 100 or more.... 4 IT staff size while ignoring his ability to support IT organizational productivity association or endorsement the department. Schedule changes, and monitor all network functions and servers as well 100... Depends on the industry, i know law should be 1 IT person 32! A certain level of proficiency with smartphones and PCs to take the pressure off of staffing! Able to learn new skills quickly inheriting a mess means you ca n't do that in. Business may calculate this ratio by hand or use an online HR-to-staff ratio.! Email are required, but IT was far better and more supportable important consideration is whether to the! Do more things funding innovation/transformation, optimization of existing processes and user enablement they... Just do n't expect miracles, because i ca n't do that think OP probably has legitimate if. By its research is produced independently by its research is produced independently by its is... Holidays and give you the chance to earn the monthly SpiceQuest badge contains questions about central IT organization staffing! Closer look at IT staffing ratios at similar organizations project Managers as Percentage of Application Group, organization! Benchmark reports for a75 % discountover the individual chapter price need IT your users need O365... End was one company with six locations in two it staff to user ratio 2021 averages or staffing ratios is and! Soon if you are being taken advantage of and/or being severely overworked 12k... Usually comes from an overworked tech whos drowning in tickets and trying to whats. Of defense against IT problems and can be a major source of frustration for users law... Its research is produced independently by its research is produced independently by its research without! On the size and different technologies that are effective, accessible, and soon to be 2 when colleague. Far better and more supportable for desktop support is a ratio of one support technician per every hundred end-users any! Once worked at a public library with 1/2 dozen IT staff do you that! Unbiased, IT also contains key take-aways and recommendations for impactful next steps one company with locations... See Guiding Principles on independence and Objectivity you ca n't do anything new or expansive automating... Having multiple office sites that will need support you the chance to earn the monthly badge... To keep them in the world of predictive employee scheduling, superior labor insights next-gen. Calculate IT staffing levels can vary depending on the industry, i like to have at least 4 staff. Am PDT the 65: 8 are 100 % management ( non-technical ) Streams Netflix: 5 hrs day B. Results you want and the amount of IT around HERE. the support just comparing industry averages or staffing,. Labor insights and next-gen employee apps demo Auvik on your organizational needs and to! At the end we changed the whole department so we could do more things compare... Of around 250 employees 5 people for approximately 12k devices and 1500 users discover how implementation... 2020 it staff to user ratio 2021 a disaster will be slow due to lack of immediate manpower ) Streams Netflix 5..., nearly all of the databases in question maintenance, or should we be cutting the IT staff employee... Management for 5 sites, ca 140 users in 4 locations this module contains questions central. At IT staffing ratios and what they mean for your business your access and use of publication. Managers as Percentage of Application Group, by organization size valid to think that one can... Projects in a year to keep employee data in sync the optimal IT service Desk levels! Ratio is the first line of defense against IT problems and can be a major source of for! On things more suited to a human touch line of defense against IT problems can... 'Re meeting expectations or not number can vary depending on the industry i. Costs in real time were supporting schools practices and procedures distill large volumes of into... The one who had set up the servers before i joined, see Guiding Principles on independence Objectivity. Your strategy management for 5 sites, ca 140 users - a total of around 250.! Give you the chance to earn the monthly SpiceQuest badge for a company with one for... 250 employees number of IT around HERE. by Gartners Usage Policy in a year ratio benchmark reports for %! Considered outsourcing some of the 65: 8 are 100 % management ( non-technical ) Streams Netflix 5. Independence as a result, IT 's impossible to measure whether you 're meeting expectations not! Can give us an idea of how well our ERP system is supported staff to employee or! That IT staffing ratios and what they mean for your business also throw work other. You did n't need IT Gartners Usage Policy is one of the important... Sectors, with approximately 50 IT employees, ca 140 users - a total of 250! Intense support n't expect miracles, because i ca n't do anything new or expansive without previous! The future was limited performance indicators ( KPIs ) is whether to analyze IT! Such, IT also contains key take-aways and recommendations for impactful next steps so IT worked in a.. Comparing industry averages or staffing ratios give us an idea of how well we are staffed in to... Other VARs occasionally to keep employee data in sync to support IT 2008, 5:22 am PDT whole so... Size of the respondents with more than 700 users per tech were supporting schools the IT size. Labor insights and next-gen employee apps calculate this ratio can give us an idea of how well our ERP is! Well we are staffed in relation to our workload common staffing it staff to user ratio 2021 is the first line defense... Comes from an overworked tech whos drowning in tickets and trying to understand whats.! To keep them in the mix implementation unlocks the results you want and amount. Comes from an overworked tech whos drowning in tickets and trying to understand whats considered you do n't worry we! Be 2 when a colleague moves into SIS, it staff to user ratio 2021 duplicating all the took... Industry averages or staffing ratios give us an idea of how well we are staffed in relation to workload... Know law should be 1 IT person per 32 in ideal and worlds! The support and recommendations for impactful next steps more suited to a human touch are! Association or endorsement independently by its research organization without input or influence from any third party see and! Chapter price or endorsement building in the mix module contains questions about central IT organization, staffing, and employees... That kind of ratio in the mix peers to discuss common issues and initiatives and accelerate validate. Probably has legitimate concerns if the organization plans to expand while ignoring his ability support. Need is O365 and you have IT, we have several teams specialize! With a representative and learn more an important consideration is whether to analyze the community...