The furnace was not working due to a part, so was shut down for weeks. The Suburban Co. stated that we were charged $5.69 because we used a small amount of propane gas. Updated my ac/heating sytems 19 years ago so now only hot water. jQuery.ajax({ propane I did the driver a favor he was a very nice and courteous man. Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger, Avis Budget E-Toll Charge Class Action Lawsuit Settlement. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. Last summer I received a surprise delivery four months after signing their contract and bill for approximately $120 for 5-6 gallons of propane (I only use it for cooking). I have actually been doing this for a a couple years now, calling a negotiating a better price. It is time for a new company as Suburban Propane does not operate in good faith. USAA filed a negligence lawsuit against Suburban Propane and Suburban Heating Oil Partners on Friday in New Jersey District Court. Notify me of follow-up comments by email. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); Nothing else. Most likely people are getting tired of them constantly refilling their tanks when it is not necessary. Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. I got propane from this company for many years. of propane! I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. I purchased a house with a propane tank from SP. I am having a lot of trouble with suburban propane. Jan 28 my 50 gallon propane tank went empty. Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. Their answer was we don't know and get another company if you want. Long story short, after numerous letters, calls, etc I finally just ignored their constant bills, etc and switched companies. If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. I would like a guarantee that Suburban will not fill my tank without permission in the future. } url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php', I just got rid of our current company due to really bad service and price loading. We of course had to pay for the refill, but did not receive any credit for the gas lost due to their faulty equipment. Suburban rv furnace reset button cpi participant workbook pdf 2022 morenos bakery. When I called, they just said it takes time from New Jersey to get there. Sure no King of Hill pride in propane here, thats for sure. This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. There has been no response. GIVE THEM BACK THEIR BRICKS when flipping tanks. I am in full support of this Class Action suit! Then something happened. ITS THE MIDDLE OF WINTER AND I have small children at home! Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. They have also had bad unqualified mechanics doing the work. I am supposed to be called before the tank is filled. Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. This is an egregious abuse of ethical business practice, if not illegal, and is worthy of formal complaint to the Better Business Bureau, as well as potential legal action on behalf of the consumer. If You Have Thoughts On The Suburban Propane. } I would like a guarantee that Suburban will not fill my tank without permission in the future. home In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. This will surely increase the credibility of your complaint. fee, Which really made me angry. Then no one shows up. I own my tank. just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! Privacy Policy. My story is long and tedious. Propane is a versatile energy source that can be used []. Thank you! Suburban Propane has the WORST CUSTOMER SERVICE! Years serving our customers and their communities. I do not mind paying when I order it. In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. var product = ''; I was told multiple times that our deliveries wouldnt be put on hold until this was settled. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. Ive been told twice now that they would remove this and send me a bill for the 1.8 gallons they gave me! A class action lawsuit was filed against Suburban Propane Partners, L.P. and Suburban Propane, L.P. (collectively Suburban Propane or Defendants) in the United States District Court for the District of New Jersey on behalf of a putative class of current and former residential propane customers of Suburban Propane (styled Robert Slack, Caroline Oat and Michael Farber v. Suburban Propane Partners, L.P. and Suburban Propane, L.P. , Case No. YES $10.339 a gallon. checkDescriptionFormCookie("description-form-product",".description-form select#product"); As is, I have a fireplace that I can not use because I have your tank. Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. Well, they came again a week ago, and again I said to not add any propane to the tank. action : 'local_product_dropdown', On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. Finally i told them to stop, that i was switching to Petro and they continued to deliver. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. I called them and was told I had to pay it or lose service so I begrudgingly paid it. I call the Lancaster ca. When she passed I was determined not to pay that bill as we all felt we did not owe it. I need legal help. May 19 2010 - by Lucy Campbell. I did pay the rental fee, however. I promise you I never got it. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. If $4.61 a gallon is the best I would hate to see their prices in the Winter. Suburban Propane provides a storage tank for our customers use. Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. Now, its $156.00 for the same usage. . I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. A lawsuit claims Suburban Propane has billed Siskiyou County, California residents for excessive volumes of propane gas that could not reasonably have been consumed. This complaint was posted by a verified customer. Submit a complaint and get your issue resolved. A note of thanks. Thanks. I would like to have the name and number of the supervisor for the refund department. Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. Please download the PDF to view it: Download PDF. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. I have a lien against me by Suburban from years ago that all started when I complained to them that there was some kind of leak or something cause I was going thru way more propane than ever before; almost double. Copyright 2023 Suburban Propane | All Rights Reserved. Suburban Propane is a national propane supplier that has fueled America's propane needs with delivery, installation and customer service for over 90 years. Philips CPAP, BiPAP & Ventilator Class Action Lawsuit Complaint Filed Over Alleged Polyester-Based Polyurethane PE-PUR Foam Safety Hazards of Recalled Breathing Machines. There is absolutely no cost to you to submit this form. I am due a refund. I called the company and stated it was egregious to charge that much for propane and delivered very unexpectedly. How do they rate your propane gallon costs? After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. Become a new Suburban Propane customer and experience reputable service in your local area. For each delivery I am charged transportation fees and a safety practices and training fee. success : function( response ) { Email and name was spelled wrong. This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. estLat : estLat, }, } Their dispatchers/ appointment setters/ customer service representatives are extremely inept concerning guest relations and they are in need of retraining. class action lawsuit. The lawsuit, filed May 17 in U.S. District Court in New Jersey, alleges that Suburban charged customers as much as $7 per gallon for propane, several dollars higher than the going rate. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. The Safety Practices & Training Fee does not vary with the volume delivered. At the time they delivered the propane I checked and two other propane companies that serve this area are charging $4.33 and It's hard to believe that Suburban Propane would We'd call again and be told the same thing only to have no one show up. When I saw we were only getting reimbursed for $300, I questioned, and was told there was only 19% in the tank, that they had weighed the tank, not read the gauge. We offer a wide range of storage options to fit your needs, whether you've got a lot or a little to store. jQuery('.description-form p.form-list select#product').focus(function(){ Net loss for the third quarter of fiscal . When I have called I was told many times they did not install the tank. The price seems to go up each time they come and I haven't informed of the price ahead of the time. I signed up one year ago and its been nothing but lies, and excuses .Suburban propane has missed deliverys, canceled number of service appointments, and frankly every time you call it take days for a return call. HSR Annual Reports; HSR Resources; Early Termination Updates on Twitter; Early Termination Updates by email; Premerger Notification Office Blog Posts; Premerger/HSR Press Releases; HSR Early Termination Notices API Endpoint; Return to top. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. TikTok Class Action Settlement Of TikTok, Musical.ly and ByteDance Data Privacy Class Action Lawsuit. jQuery(this).removeClass('inactive'); This minimum bill nonsense is BS!! Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. Each time they come and I have is that theres too much SP reserves right. 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