We are still waiting of a refund 6 months later! THAI also has codeshare arrangements with more than 20 other airlines. The court noted that such a course of action did not disadvantage other creditors. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. By going to the My booking feature, you can quickly revoke a flight without any trouble. It's more the lack of communication which irritates. Why do foreign men like Thai women? interact with our community. Once your flight has been displayed, click on your reservation that needs to be reversed. For contact information to your local THAI office, please press here. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. Re: Thai Airways Refunds -- Latest Info? Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. Join the conversation and have your say on Thailand news published on The Thaiger. Why would anyone in their right mind have faith in the. Select the Cancel option to make the process ahead. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. Return trip. Several flights on THAIs flight map have been forced to cancel. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. Thai Airways filed for bankruptcy protection in May 2020. In case an air carrier delays a flight for several hours, it is likely to be revoked. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. expand_more. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. To initiate the process, kindly navigate the Thai Airways website. You should receive an email confirmation within 24 hours from . In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. All rights reserved. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Thai Airways finally given bankruptcy protection in Sept. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. Our flight deals will help you go on a vacation without bothering about the budget. Denied boarding But opting out of some of these cookies may affect your browsing experience. Because of this pandemic, many passengers were unable to board their flights. Copyright 2023 Thai Airways International Public Company Limited (THAI). Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. 28 days is pretty standard. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. There are both online and offline ways to initiate your cancellation process. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. So a week ago Thai airways cancelled my flights for May. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. 1 was here. Hi Guest, join in the discussion on The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. Are they just been difficult hoping I will take the flight credit? Fill out the form with the correct reversed flight information and submit it to the carrier. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. Once a booking has been displayed, the procedure will go ahead. He is a sub editor with the Thai Examiner news website since it began in 2015. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. No . This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. Update regarding Thai Airways cancellations. After 01st of July the flight will be operating three days a week. All rights reserved. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Already have an ET account? Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. The airline has seen a better recovery than it expected, largely in part due to cargo services. BOOK TIMETABLE Additional Services Return One - Way From To Returning : The plan was submitted last month and the airline will now start on a course of financial restructuring. Changing your mind doesn't mean you get a refund. On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. 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To cancel via online follow these steps,1. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. Therefore, it is conceivable that you do not continue your journey. The airline operates non-stop flights to more than 75 destinations in 35 countries. This policy or feature can be very flexible for travelers. How to Apply for Money Back? Several flights on THAIs flight map have been forced to cancel. A representative can then access this data. All rights reserved. On Thai Airways, partial reversals are not possible. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. This category only includes cookies that ensures basic functionalities and security features of the website. Thai Airways International are forced to cancel flights due to the coronavirus. From . TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. Well send you an email to re-activate your account and enter a new password. Fill out the form, and within 20 business days, you will get your refund. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. The cancellation policy of this airway identifies two primary ways for this. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. Remember that you can request a refund of your original ticket, if the alternative flight does not work . Here are the best watches of the year: should you care? Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . Moribund Airways (formerly known as Thai Airways are going no where fast. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways Please note that due to the number of requests currently recieved, the handling process of refunds is expected to be very long. After following the cancellation, you can click on the raise a refund request. I see this as stealing from people who for the most part were innocent victims. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. Firstly open the main website of Thai Airways.2. Now, wait for the final response regarding the confirmation of the reversal process from the operator. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. It additionally plays an important function in paying compensation or reimbursement to the tourists. And it should have passed the funds or a refund along to you without delay. The customer care number of Thai Airways can be reached at (66-2) 356-1111. I've twice emailed the Sydney Thai office but as yet not a single reply. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. 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