(We have enclosed copies of the above referenced sections of the Agreement of Sale, initialed by the homeowners, for your review. If you’re looking for new construction homes for sale in New Jersey, we are here to help and offer our expertise. [redacted] will accept nothing less than a significant monetary reimbursement, which is not warranted. First, we never stated that we were provided a fraudulent contract (though I would say that the clauses brought up by Mr. C[redacted] are questionable in their intent). Hallmark Homes Magazine is the ultimate resource for buying or selling real estate for both home buyers and home sellers in the greater Middlesex County and CT Shoreline from Branford to East Lyme.Our web site is updated daily, for the newest listings. It was only when we staked out the property after settlement that this matter was brought to our attention. We have multiple home designs in Middlesex County, Somerset County, and Mercer County to fit your budget and lifestyle. In response to the complaint submitted against our company, we disagree with the statement by the homeowner that we premeditated any wrong doing or provided him with fraudulent documents. While the homeowner mentioned in his complaint that he would like to have his lot premium refunded there is no justification for this, legal or otherwise. This offer was flatly rejected. *** ***'s next complaint concerns the driveway “top coat,” Per Hallmark's Agreement of Sale and the Homeowner's Guide To Purchase (Page 45) given to the homeowners prior to Settlement, Hallmark is contractually required to apply the driveway top coat within six (6) months of Settlement, (i.eon or before January 1, 2017)The application of the timing of the top coat depends upon various factors such as: 1) proper curing of the initial base coat; 2) settlement around the foundation and 3) local weather patternsSince the initial date of this complaint by *** ***, the driveway top coat has been scheduled for the week of October 3, (weather permitting)Hallmark remains well within the six (6) month timeframe for completing the driveway top coat and the timing of the installation of the top coat is strictly related to providing the best industry standards and conditions for the application of the top coat. When we finally moved in about 6 months later there were no property stakes so we were not sure where our property ended but saw a huge hill in the back yard. Respectfully, We have had several conversations via email, telephone and in person with the homeowner regarding this matter; however, ultimately the lot condition existed prior to his purchase and our contract covers issues such as this. Home Builders in Woodbridge, NJ. Compare pay for popular roles and read about the team’s work-life balance. Richard CVice President Hallmark Homes Group, Inc, September 21, 2016Dear *** *** ***,We are responding to Complaint ID #*** submitted by *** *** regarding Hallmark Homes GroupHallmark takes all concerns of its homeowners very seriouslyAs a result, we have reviewed our sale, construction and warranty files in connection At that point what the contract states makes no difference. Your lot or ours. We have met [redacted] at his home and exchanged several communications, both written and verbal, regarding his concerns. Many of our customers find it useful to review these floor plans before meeting with us to discuss their specific home needs. We have been honest, forthright and upfront with [redacted] regarding this entire matter, which is clearly covered in the Agreement of Sale between Hallmark and [redacted]. Regards, Visit us for a Free Home Buyer's Guide and Plan Book Now. Home … As stated previously, all of [redacted]’s complaints are covered under the written terms of his Agreement of Sale and his demanded compensation is not required by the Agreement of Sale nor warranted under any circumstance.We wish [redacted] the best and we regret that we were not able to meet his expectations with regards to his complaints. Our roots are anchored throughout NJ and our commitment to the area is secure for the future. DeveloperPrior to our purchase of lot *** and prior to *** ***’s purchase of the home from Hallmark, the Land Developer submitted a remedial grading plan to *** *** TownshipThis plan was approved by the Township which is a fairly common practice during site constructionHallmark had no involvement or influence with the design of the grading plansGiven that grading plans often change during construction of developments like these, we make clear in our Agreement of Sale, Section 5(d), that the grading and contour of the lot are to be determined in Seller’s sole discretionIn addition, Section 5(f) also explains that all plans made part of the Agreement are approximate and subject to field variation(We have enclosed copies of the above referenced sections of the Agreement of Sale, initialed by the homeowners, for your review. Response: I am rejecting this response because: We find such accusations to be without fact or merit. View where Hallmark Homes builds in master planned developments or individual communities. What do you think? Additionally, the homeowner’s most likely performed independent lot walks during this time, similar to what most other interested buyers do. See BBB rating, reviews, complaints, & more. Find the best-rated Newark apartments for rent near Hallmark House at ApartmentRatings.com. Richard C Thank you for forwarding [redacted]’s response to our position regarding his complaints. BBB Business Profiles may not be reproduced for sales or promotional purposes. to the home after the Pre-Settlement Walk-Through as it is not uncommon for homeowners, movers, etcto cause minor damage while moving into a homeGiven that Settlement had not occurred yet, this is standard protection for Hallmark when Hallmark permits a homeowner to move furniture or appliances into a home prior to their purchase. )Before contracting for the home and prior to settlement of the home, there were four lot walks conducted by Hallmark alongside the homeowners. I am rejecting this response because: This plan was approved by the Township which is a fairly common practice during site construction. )Before contracting for the home and prior to settlement of the home, there were four lot walks conducted by Hallmark alongside the homeownersAdditionally, the homeowners most likely performed independent lot walks during this time, similar to what most other interested buyers doAt no point prior to settlement being made was there any mention of the grading in the rear yard of the property being an issueIt was only when we staked out the property after settlement that this matter was brought to our attentionWe have had several conversations via email, telephone and in person with the homeowner regarding this matter; however, ultimately the lot condition existed prior to his purchase and our contract covers issues such as thisWhile the homeowner mentioned in his complaint that he would prefer not to have a “hill,” both the original and revised grading plan do illustrate a rise in elevation in the rear right hand corner of his rear yard (when facing the home from the front), and at this time there will be no grading work done to *** ***’s lotAs noted above, the grade condition existed prior to his purchase of the lot, is in accordance with the remedial grading plan and has not been changed by HallmarkFurthermore, Hallmark has offered to landscape the portion of the hill that is of concern to *** ***This offer was flatly denied and *** *** will accept nothing less than the removal of the hill or monetary reimbursement, both of which are not a possibilitySince this issue is covered in our contract and an attempt was made to satisfy the homeowner’s complaint, Hallmark is considering this matter closedRespectfully, It was a pretty good blend of "package" home (e.g., they had standard subs e.g., for carpet, cabinetry, flooring) which helped narrow down some of the options we had to decide on. It was only when we staked out the property after settlement that this matter was brought to our attention.We have had several conversations via email, telephone and in person with the homeowner regarding this matter; however, ultimately the lot condition existed prior to his purchase and our contract covers issues such as this. We were convinced to sign a contract by fraudulent means (fraud inducement). We’ll guide you through the process. Finally, and this is being brief, the "hill" on the original grading plan compared to the revised grading plan are substantially different and not how Mr. C[redacted] makes it seem. Hallmark Country Homes, Inc. is a New Jersey Domestic Profit Corporation filed on May 1, 1978. Your plan or ours. This plan was approved by the Township which is a fairly common practice during site construction. Response: Besides the lose of space, we are now responsible for maintaining this area which is essentially a very steep hill.By knowingly using an outdated and inaccurate plan (making the lot seem more appealing than it truly is), Hallmark engaged in immoral and unethical sales practices. Featuring extremely large floorplans and spacious closets. Developer. You need a company you can trust. There should be no reason why we would have expected grading to be complete for an area with no houses built yet. August 25, 2014Dear [redacted]: Hallmark Homes (Home Builder): 4.3 out of 5 stars from 92 genuine reviews on Australia's largest opinion site ProductReview.com.au. In addition, Section 5(f) also explains that all plans made part of the Agreement are approximate and subject to field variation. See More. Unfortunately, [redacted] has flatly denied our offer. Find us on: Facebook page opens in new window Twitter page opens in new window YouTube page opens in new window Instagram page opens in new window Business Since this issue is covered in our contract and an attempt was made to satisfy the homeowner’s complaint, Hallmark is considering this matter closed. Regards, To be shown information on what our property was going to look like when that wasn't really the case is illegal. Ratings & reviews of Hallmark House in Newark, NJ. At no point prior to settlement being made was there any mention of the grading in the rear yard of the property being an issue. We find such accusations to be without fact or merit. Additionally, [redacted] purchased a premium lot in a cul-de-sac, one of the largest in the community.As noted above, the actual, visible grade condition existed prior to his purchase of the lot, is in accordance with the Township approved remedial grading plan and has not been changed by Hallmark. We have offered to provide him with services, at our cost, outside of his warranty, as a show of good faith and attempt to remedy our customer relationship. BBB remains operational and focused on serving our business community. )Before contracting for the home and prior to settlement of the home, there were four lot walks conducted by Hallmark alongside the homeownersAdditionally, the homeowner’s most likely performed independent lot walks during this time, similar to what most other interested buyers doAt no point prior to settlement being made was there any mention of the grading in the rear yard of the property being an issueIt was only when we staked out the property after settlement that this matter was brought to our attentionWe have had several conversations via email, telephone and in person with the homeowner regarding this matter; however, ultimately the lot condition existed prior to his purchase and our contract covers issues such as thisWhile the homeowner mentioned in his complaint that he would like to have his lot premium refunded there is no justification for this, legal or otherwiseBoth the original and revised grading plan illustrate a rise in elevation in the rear right hand corner of his rear yard (when facing the home from the front)Additionally, [redacted] purchased a premium lot in a cul-de-sac, one of the largest in the community.As noted above, the actual, visible grade condition existed prior to his purchase of the lot, is in accordance with the Township approved remedial grading plan and has not been changed by HallmarkFurthermore, in an effort to mend customer relations, Hallmark has offered to landscape the portion of the hill that is of concern to [redacted] to lessen his upkeepThis offer was flatly rejected [redacted] will accept nothing less than a significant monetary reimbursement, which is not warrantedSince this issue is covered in our contract and an attempt was made to satisfy the homeowner’s complaint, Hallmark is considering this matter closedRespectfully, Richard C Vice President, August 7, Dear *** ***: This plan was approved by the Township which is a fairly common practice during site construction. While the homeowner mentioned in his complaint that he would prefer not to have a “hill,” both the original and revised grading plan do illustrate a rise in elevation in the rear right hand corner of his rear yard (when facing the home from the front), and at this time there will be no grading work done to [redacted]’s lot.As noted above, the grade condition existed prior to his purchase of the lot, is in accordance with the remedial grading plan and has not been changed by Hallmark. We’ll Find You The Perfect Space. A convenient Hill St. location in the 07102 area of Newark is a unique place for you to move to. You can view the listings however you would like, newest to oldest, lowest priced to highest etc. We have 20+ years of experience to help you with any transaction. Hallmark Homes earned its reputation as one of Central New Jersey’s premier new home builders. When we complained we were told that our contract stated that they can make changes to our grading if need be. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Nevertheless, we will continue to address any additional warranty concerns he has with his new home fairly and promptly and in accordance with the terms of our Agreement of Sale.Respectfully,Richard C.Vice President Hallmark Homes Group, Inc. Review: We approved a plot plan for our new construction home with Hallmark Homes Group in 2013 during the contract signing process, however the plan was revised prior to construction without our knowledge or approval. BBB reports on known marketplace practices. Business BBB accredited since 6/19/1997. Hallmark Homes, 69 Washington St, Marblehead, MA 01945, United States 781-592-5900 hallmarkhomes@kliocompanies.com Owned and operated by KLIO Companies +1 (212) 865-5546 | … This offer was flatly rejected. Both the original and revised grading plan illustrate a rise in elevation in the rear right hand corner of his rear yard (when facing the home from the front). These homes are a perfect fit if you are first-time homebuyer or you don’t have to worry about selling an existing home. Ratings & reviews of Hallmark House in Newark, NJ. *** ***'s fourth complaint alleges that Hallmark “ignored" his preference to hold off on some of the repairsThis allegation is wholly without meritAfter *** ***'s meeting with a Hallmark representative, service requests were issued to three (3) different subcontractorsEach subcontractor was requested to contact the homeowners directly via telephone in order to schedule an appointment when the homeowners were availableIf in fact a subcontractor did not contact the homeowner prior to arriving at the home, it was not known to Hallmark and the homeowner could have requested the subcontractor return on a different date for the reasons he providedTo confirm, this issue was never reported to Hallmark prior to receiving this Revdex.com complaint noticeAdditionally, in reference to Hallmark's customer service timeframes, attached is email correspondence between Hallmark and the homeownersYou will note that we have responded to numerous emails within reasonable timeframesIt is also equally important to note that our Customer Service Department was closed (except for emergencies) July 4" through 8thAs a result, the homeowner was contacted on July 11, and a meeting was set up with a Hallmark Representative for July 13, Although the homeowner was not pleased with the timing of two of the Subcontractors, a few of the issues the homeowner reported were addressed within two (2) business days after the July 13, meetingAdditionally, a follow up email was sent on July 15" confirming the repairs that were agreed upon and providing possible dates for work to be completedWhile the homeowner responded via email, the responses were related only to the garage doors, and no confirmation on availability for repairs was provided at that timeAs a result, on July 22, Hallmark sent another email restating its denial for damage to the garage doors and again requested his availability for the approved repairs Hallmark previously attempted to scheduleOnce again, the homeowner responded only with respect to the garage doorsA follow up email was sent to the homeowner on July 26, and a conference call with the Hallmark Community Builder and homeowner occurred on July 29, During this conversation, while Hallmark attempted to review the circumstances surrounding the Pre-Settlement Walk Through, warranty guidelines, Hold Harmless Agreement, and Settlement, *** *** needlessly used derogatory language and insulted the company owners and StaffThe call was therefore ended without resolutionDespite Hallmark's attempts to do so, no additional repair dates have been scheduled as of the date of this letter.Hallmark believes that it has communicated with the homeowner on a professional and timely basis and that Hallmark has approved repairs where warrantedOnce *** *** responds to our previous requests to Schedule the remaining repair work, Hallmark will execute the approved repairs that were agreed upon during the July 13, meetingHallmark will not remove the tile from the closet designated for Bedroom #as it is not a construction defect and also will not replace/repair the two (2) dented garage door panels because they were not identified or reported to Hallmark prior to Settlement in accordance with the warranty guidelines.Should you have any questions or require additional information, please let us know.Respectfully,Customer Service, [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 1 Hallmark Homes reviews. 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