We loved being on the 5th floor, nice view. 8 am - 11 am. It had 2 queen beds. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. The lady at the front desk was very standoffish and rude. She followed him back to our room and told me the same thing. I hope no one ever has to experience what we went thru. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. toggle menu. Overall a nice stay I will however try a different hotel next time. We had a certified service animal with us still in training. The day staff was helpful but the night staff didn't seem to care. That's how we know our reviews come from real guests who have stayed at the property. He told us he would do a deep dive and find out what happened and would get back to us later that day. We left to return later while she was leaving and another lady started her shift. This place was completely filthy. Non smoking, which we were happy about. 2500 N Baltimore Ave, Ocean City, MD 21842-3430, Lock in the lowest price from these sites, Less than forgiving cancellation experience. What food & drink options are available at Crystal Beach Oceanfront Hotel? It ruined what was supposed to be great stress free weekend. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. We brought it up to the front desk and asked for a new room. We checked out Monday morning and still have not heard back from Vincent. Claim your listing for free to respond to reviews, update your profile and much more. We will use this feedback to improve on the places where we have failed. The room and everything in it seemed fine, clean, spacious when we got in. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Free WiFi access is available. We were fully refunded (at least, we were told. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. " in 21 reviews Location & Hours 2500 N Baltimore Ave Ocean City, MD 21842 Get directions Edit business info Amenities and More Accepts Credit Cards Free Wi-Fi About the Business The next morning while waking up, we found a stage 2 larva bedbug. Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! We didn't go and They ended up charging me for the Saturday ($509). Taxes and fees that are shown are estimates only. Great location - show map. 2 Queen-size beds 1 Queen-size bed. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. Loved everything, staff was great, room was clean, pool was on point. In fairness to the hotel and its staff, this situation was handled well. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Room types may vary. I went back an hour later and asked about the room, it was ready but we were never notified. They did not come into the room to clean or make the bed. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Stayed in a handicap unit to accommodate our son staying with us. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Serving breakfast, lunch, dinner, and drinks a la carte, you . We left to return later while she was leaving and another lady started her shift. Ocean view. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Location, close to many attractions and restaurants. The room itself was spacious and even had a little kitchenette. This one appeared to be either a 5th stage or adult bedbug. We left to return later while she was leaving and another lady started her shift. Hotels near Crystal Beach Oceanfront Hotel, InterContinental (IHG) Hotels in Ocean City, Hotels near Raggamuffin Jewelry and Clothing, Hotels near Saint-Georges-de-Commiers Station. Couples in particular like the location they rated it 8.6 for a two-person trip. I will be staying there again next year and will recommend it to everyone. Kudos to room service. Thanks! Lunch, <[emailprotected]edbugregistry.com>. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. Tripadvisor performs checks on reviews. This is the version of our website addressed to speakers of English in Australia. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. Bathroom was large and clean. Yes, free parking, a parking garage, and street parking are available to guests. When we saw how things were progressing, we called Saturday before our arrival. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. Great bed, could use better pillows. At Crystal Beach Hotel, guests will find a 24-hour front desk. They never asked for his name or any identification. Thanks for a great vacation. Bed Bugs. Nice place to stay. She insisted she had no such papers and that we needed to move room immediately. Yes, guests often enjoy the city view available here. Liked the spacious mini fridge and micro. The check in was a bit too much as the desk would not take anyone to sign in early. The staff was very helpful when we had questions about the facility. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? Second time staying with u guys and already planning my next visit. What an awful way to start a weekend away. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. Ice machine didn't work. The only way to leave a review is to first make a booking. She then assigned us a new room. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com Bathtub. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Highly recommended! One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. but location was the best thing ofall. Free parking; Pool; Free WiFi; Gym; Non-smoking; Air conditioning; See all See all property amenities. Staff was less than easy to get along with. ".Date: July 27, 2008Reviewer: TripAdvisor member, Lower Burrell, PAStayed on the 4th floor (non-smoking floor), ocean front w/balcony. Very quiet Staff was very helpful. Great view from our balcony. A private bathroom comes with a bath or shower. Please see our partners for more details. Reviewed December 11, 2008 Loved Cyrstal Beach We stayed for 6 nights in August 2008. The room itself was spacious and even had a little kitchenette. It ruined our next day since I was up until 5:30 am on Tuesd. more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Crystal clear that I wont stay here again! if the writer is claiming to be someone else). We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Thanks again, we hope to see you soon! Our first night was fine without any complications. This was our 1st getaway during Covid and it was very nice. We come to Ocean City every other year an stay here. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. I would definitely stay here again. Located right by the pool on the 2nd floor of the Crystal Beach Hotel, enjoy the sunny day and our menu full of beach favorites! The room and everything in it seemed fine, clean, spacious when we got in. Ocean City MD 21842. Payments made by partners impact the order of prices displayed. Thank you. The room and everything in it seemed fine, clean, spacious when we got in. Ocean City, MD, Hampton Inn & Suites Ocean City/Bayfront-Convention Center4301 Coastal Hwy Ocean City, MD, Knights Inn Ocean City201 N Baltimore Ave Ocean City, MD, La Quinta Inn & Suites Ocean City106 32nd St Ocean City, MD, Courtyard Ocean City Oceanfront2 - 15th Street Ocean City, MD, LONG & FOSTER: OCEAN PINES Vacation Rentals Office12216 Ocean Gtwy, Ste 800 Ocean City, MD, Baja's Amusements12639 Ocean Gtwy Ocean City, MD, Baja Amusements12639 Ocean Gtwy Ocean City, MD, Ocean Pines Independent12417 Ocean Gtwy, #7 Ocean City, MD, Ocean Voyager3201 N Baltimore Ave Ocean City, MD, Princess Bayside Beach Hotel4801 Coastal Hwy Ocean City, MD, Thunderbird Beach Hotel600 N Saint Louis Ave Ocean City, MD, Comfort Suites12718 Ocean Gtwy Ocean City, MD, Holiday Inn Ocean Maryland710 N Philadelphia Ave Ocean City, MD, Bonita Beach Hotel8100 Coastal Hwy Ocean City, MD, Madison Beach Motel9 N Baltimore Ave Ocean City, MD, Francis Scott Key Family Resort12806 Ocean Gtwy Ocean City, MD, Bedtime Inn12534 Ocean Gtwy Ocean City, MD, Summer Beach Condominiums3 35th St Ocean City, MD, Ocean Villas II by Evrentals105 120th St Ocean City, MD, Plantation House Bar & Grill12308 Ocean Gtwy Ocean City, MD, Ocean Mecca Motel23rd St & N Baltimore Ave Ocean City, MD, Crystal Sands Motel1705 N Baltimore Ave Ocean City, MD, Dogtel Hotel LLC12006 Ocean Gtwy Ocean City, MD, Thunderbird Beach Motel3110 32nd St Ocean City, MD, Summer Beach Condos3 35th St Ocean City, MD, Bongos12445 Ocean Gtwy, #7 Ocean City, MD, Quality Inn Park De VilleOcean Front And 54th St Ocean City, MD, Ocean Manor107 Wicomico St Ocean City, MD, Rodeway Inn29th Street And Ocean Front Ocean City, MD, An Inn on the Ocean1001 N Atlantic Ave Ocean City, MD, Ocean Club Nightclub101 1st St Ocean City, MD, Phillips Beach Plaza Hotel1301 N Atlantic Ave, #1 Ocean City, MD, Ocean Greenery4805 Coastal Hwy Ocean City, MD, Alamo Motel12614 Ocean Gtwy Ocean City, MD, Marigot Beach Condominium10002 Coastal Hwy Ocean City, MD, Ocean Point Limited9923 Stephen Decatur Hwy, #6 Ocean City, MD, Holiday Inn Ocean Maryland6600 Coastal Hwy/oceanfront, Ocean City, Md 21842 Bishopville, MD, Conners Beach Cafe207 Atlantic Ave Ocean City, MD, Beach Plaza Hotel1301 Atlantic Ave Ocean City, MD, Atlantic Club11827 Ocean Gtwy Ocean City, MD, A Beach Taxi1201 Saint Louis Ave, Unit 2 Ocean City, MD, Bedtime Inn & Suites12534 Ocean Gateway Ocean City, MD. The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. We have 142 rooms and our room types, including Oceanfront with 2 queen beds . When a booking is made, the entire amount of the stay is charged upon creating the reservation as a deposit. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). No real lobby area. I was initially very pleased with the Crystal Beach Hotel in Ocean City. For specific inquiries, we recommend calling ahead to confirm. Guests submit their subscores and their overall scores independently theres no direct link between them. We brought it up to the front desk and asked for a new room. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Bed Bugs. We took a four-day weekend here in June 2022 for the Father's Day holiday. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! The room and everything in it seemed fine, clean, spacious when we got in. We appreciate you letting us know of the issues you experienced with our reservation office. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. We were fully refunded (at least, we were told. Most of the staff was very friendly The hotel was quiet. Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . We'll stay here again if we go to OC in the future. In fairness to the hotel and its staff, this situation was handled well. View . Tripadvisor performs checks on reviews. I put it in toilet paper and checked it. We hope you will give us the opportunity to serve you again. The room was an ocean view on the top floor. Bed Bugs. Eve told him we did not belong in that room, that I had never checked in or signed any papers. I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. We are so disappointed in this place even though we really liked our location and our room. It was yet another bedbug. Tripadvisor performs checks on reviews. We love this hotel. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. 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