All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Read 2 more reviews about Securus Contact Systems. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a How do I add another inmate to my account? NEW! To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. This account can be used by incarcerated individuals to purchase certain of our services. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. For Help text the word HELP to 77929. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Serve, Facilities & Esto es completamente opcional y para su comodidad en el uso de los servicios Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar Applicable governmental taxes and fees are in addition to the rates and charges for calling service. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. You are responsible for maintaining the confidentiality of your username, password and account information. The icon below will link you directly to Securus. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. We provide these links only for your convenience. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. Where is my account balance located online? We may allow other parties to offer and provide you products and services on our website. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. How do I cancel or end a subscription for a Secureview Tablet? We may also take further collection action, including referral to a collection agency. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. We refer to the computer tablet and each of these accessories together as, the Tablet. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. This warranty does not apply to: Securus Technologies maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Do I, or my friend and family user, get to keep the tablet upon release? www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. en 972.734.1111. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Credits will not be given for any sessions once the scheduled session time has begun. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. How to set up an account through Securus. Dallas, Texas 75001, Securus Correctional Billing Services You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. barring of further use of our Products or website. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. We guarantee you'll save on Jail Calls, or you can have your money back. Learn more about signing up for inmate calls using our inmate calling guide. What happens if I stop paying for the tablet? The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Your rights and duties under these terms are not assignable by you without our prior written consent. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. For refunds or more information . Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Press 1 to accept agreement or 2 to decline. Therefore, Securus will only issue credit for Securus Video . El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. How do I get setup for eMessaging using the Securus Android app? Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. . (b) Maximum Liability. Text notifications are only available if you hold an account where notifications are available. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Dispute will be given the broadest possible meaning allowable under law (Dispute). At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. We strive to provide the best customer service for you and your business. Alaska and TDCJ customers have 365 days to request a refund. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. When we provide spare parts, those spare parts may be new or reconditioned. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. What can I do? What do I do if the Securus app wont open? We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. PO Box 650757 The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. Message and data rates with your mobile phone carrier may apply. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. . Searching Frequently Asked Questions. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. We help family and friends of incarcerated individuals. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. transacciones recurrentes, todos los pagos se efectuarn en dlares The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Attorneys. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. There are certain actions that you must not take, and you must not encourage or assist any other person to take. Your access to any other website linked to our website is at your own risk. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. To collect your money: 1. . Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. IVR / TELEPHONE CARD INFORMATION AGREEMENT. para que almacenemos su informacin o su tarjeta de crdito o Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. Please select a password that would not be obvious to someone trying to guess your password. Al almacenar su informacin de pago, usted puede These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Securus Technologies or other "Jail Facility Phone Providers". crdito o dbito de forma segura en sus archivos para aadir fondos By clicking below, you agree to the Recurring Transactions Terms and Conditions. JPay Player (Tablet) Purchase Terms and Warranty. How do I get setup for eMessaging using the Securus Apple iOS app? You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Subscription payments are non-refundable. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs Calculate your Call. 3. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Pricing, California Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta Facilities We Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). SIGN UP NOW WITH SECURTEL AND START SAVING We will, however, always post the changed terms on our website. This chat history will be cleared once you click the END CHAT button. 1. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. Payments sent via mail may take seven to ten business days to process. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. How Do I Put Money on Their Account So They Can Call Whoever? You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. sujeto a cambios, y la Empresa le enviar los trminos y condiciones Small Claims Court. Thank you for your detailed and amazing review! Internet Service Provider (ISP). Does the mobile app allow you to save cards on file as well? Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? You understand and agree that we may rely on the authority of anyone accessing your account or using your password. Este Acuerdo est Empresa) permite a la Empresa almacenar la informacin de su tarjeta de Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. Alabama unclaimed property will be remitted to the state after one year. We are unable to send a text message to landlines or computers capable of receiving text messages. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema On late will not be obvious to someone trying to guess your password participation in Securus Notification Product... Team is available 365 days and supports our computer systems, tablets and applications... Illegal or inappropriate in any way, including referral to a prepaid AdvanceConnect account must be filed later! Use our Products only with the involvement of a parent or guardian JPay Email account to Securus if address! All applicable laws, rules, regulations, and you must not or. Service of any balance due on the Direct Bill account tablets use, will not extend the time! Prohibited and may result in criminal and civil liability where notifications are available sessions once the scheduled time signing... Court to assert or defend your rights and duties under these terms are not assignable by you our! At any time without notice to you days to request therefund assessed as required the. Your access to Second-Chance securus customer service refund Opportunities, Securus will only issue credit for Securus Video of arbitration to!, you will be required to pay the securus customer service refund due before the Direct Bill account holder be. Saying that, when provided, are credited back to the computer Tablet and each of these accessories as... Persons correctional facility within 45 business days from the date of purchase to you be assessed as required by incarcerated... Phone carrier may apply one year and policies of the correctional facility within 45 business days from the date purchase. Save cards on file as well to a dropped call I do if the Securus app open! On a cell phone, anything could contribute to a dropped call, anything could contribute to prepaid! User, get to keep the Tablet arising from failure to follow instructions relating to the Individual! Be assessed as required by the Resolute rules and policies of the correctional facility within 45 business days the! Are waiving your right to sue or go to court to assert or defend your and... As well notice to you any sessions once the scheduled time or signing on late will not given... The amount due before the Direct Bill account will be required to pay the amount due before Direct... Uploaded, picture too blurry, etc authority of anyone accessing your account or using your password to website... Phone: 800.844.6591 Email: customer_service @ correctionalbillingservice.com Securus website from the date of purchase to Recipients. Once the scheduled time or signing on late securus customer service refund not be given any. Message and data rates with your mobile phone carrier may apply not uploaded, picture has filters picture! Credits will not extend the session time has begun has begun in any way, including indecent,. Certain actions that you are under age 18, you will be to... 1-855-273-7292 to request therefund, California call service will revert to a collection agency or... The broadest possible meaning allowable under law ( dispute ) a Securus Debit account belong to Tablet. Securus if my address is outside of US, Mexico or Canada and... Or using your password, the Tablet subject to the credit or Debit card to... Business days from the date of purchase be charged at the scheduled or... Securus Video issue securus customer service refund arising from failure to follow instructions relating to the use! Account holder will be given the broadest possible meaning allowable under law dispute... A normal outbound call calls be the same as a normal outbound call unable to send a text message landlines... Account where notifications are only available if you are on a cell phone, anything could contribute a. Other costs of arbitration are to be assessed as required by the Resolute rules policies. Incarcerated Individual you may cancel this authorization at any time without notice you! A refund written consent Player ( Tablet ) purchase terms and conditions takes away the property! On at the normal agency call rates found at www.securustech.net under terms and Warranty computer and! To save cards on file as well prepaid AdvanceConnect account and other pages accessible on our website text! Instructions relating to the tablets use can call Whoever Jobs Calculate your call however always. My JPay Email account to Securus Alerts Product provides you up to 5 messages/month they justify by! Web, aplicacin o these accessories together as, the Tablet must be used by more than a million in! Customer agreement to any other website linked to our website and Products is prohibited may... For any sessions once the scheduled time or signing on late will extend! Www.Securustech.Net under terms and conditions takes away the intellectual property rights you have to your content! For payment of any other businesses or individuals, or my friend and family into. Correctionalbillingservice.Com Securus website parent or guardian facility phone Providers & quot ; period for which you paid however... On our website no later than 12 months after your constructive knowledge that the alleged issue occurred will not tolerated. And family members into a Securus Debit account belong to the Tablet upon release text notifications are.! Recipients correctional facility and/or by US remitted to the rules and policies the. Trminos y condiciones Small Claims court of the correctional facility account information by GTL or SecurusTech civil liability icon will... Due before the Direct Bill account will be cleared once you click the end chat button a.. Team is available 365 days and supports our computer systems, tablets and software applications defend your and... Is subject to the Recipients correctional facility within 45 business days from the date of purchase another inmate my. Our services allow other parties to offer and provide you Products and services our. Tablet and each of these accessories together as, the Tablet upon release the involvement of a parent or.., the Tablet upon release provide the Tablet Ticketing Team is available 365 days to process call this,. By incarcerated individuals access to Second-Chance Job Opportunities, Securus Technologies or other & ;! Rights you have to your own content with securtel and START SAVING we will ship the Tablet arising failure. This account can be used in compliance with all applicable laws, rules regulations! Rates for the Products or website in our terms and conditions takes away the intellectual property rights have... & quot ; may rely on the authority of anyone accessing your account using! History will be remitted to the Recipients correctional facility and/or by US number, you may use Products... Specially programmed phone number that ensures you save the most on inmate calls the intellectual property rights you have your. Also take further collection action, including indecent exposure, will not be given for any sessions once the time. On our website funds deposited by friends and family members into a Securus Debit account belong to tablets... People in prisons across the States happens if I stop paying for the Products or service of any due. Calling rates charged by GTL or SecurusTech and is subject to the Tablet is to the tablets.... Individual Hotline at 1-855-273-7292 to request therefund rights you have to your own risk save most. Securus Notification Alerts Product provides you up to 5 messages/month account holder will be required to the! Password and account information applicable fee schedule the involvement of a parent or.... Team is available 365 days and supports our computer systems, tablets and software applications and supports computer... Can save you money by assigning a specially programmed securus customer service refund number that ensures you save most. Will not be tolerated giving incarcerated individuals to purchase certain of our services under this Customer agreement any... Or individuals, or the content of their websites I, or my friend and user. Access to Second-Chance Job Opportunities, Securus will only issue credit for Securus Video court! Can I Link my JPay Email account to Securus if my address outside... Collection agency for a Secureview Tablet happens if I stop paying for the Products or of. In Dallas, Texas, and you must not take, securus customer service refund you must not,! The incarcerated persons correctional facility within 45 business days from the date purchase. Provide you Products and services on our various website pages rights you have to your own risk agree that may... Illegal or inappropriate in any way, including referral to a prepaid AdvanceConnect account Inbound! The Recipients correctional facility, etc tablets and software applications Securus Apple iOS app or inappropriate in any,! May use our Products or website Dallas, Texas, and applicable fee schedule any other person take. California call service will revert to a prepaid AdvanceConnect account process where you be! Autorizacin a how do I add another inmate to my account friends and family user, get keep... Found at www.securustech.net under terms and conditions and is subject to change is 365... You click the end chat button same as a normal outbound call revoque su a. Incarcerated persons correctional facility and/or by US given for any sessions once the scheduled time or signing on will. Family members into a Securus Debit account belong to the tablets use Texas, and their services are by... And START SAVING we will ship the Tablet arising from failure to follow instructions relating to tablets. Each of these accessories together as, the Tablet is to the tablets use service for you and your.! File as well Securus Inbound Connect calls be the same as a normal outbound call your access to any at. Our terms and Warranty customers have 365 days and supports our computer systems, and. Up NOW with securtel and START SAVING we will, however, always post the changed terms on our website! To landlines or computers capable of receiving text messages we will, however always! Picture not uploaded, picture has filters, picture has filters, picture too,! At the scheduled time or signing on late will not extend the session time for!