The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. No stains at all. I don't understand why a customer has to fight to get their product what a way to run a business. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. It may not be able to fit every budget but there are more affordable options than many people realize. As mentioned above, dont place hot items directly on the surfaces. I have never done anything to crack it. They are claiming improper care or as a result of thermal shock. Overseas . Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. I have polished Silestone Quartz counters and love itSo easy to clean. Counter top material that chips on all edges on regular use. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. One option some homeowners forget to consider is Silestone. If you didn't manufacture my Silestone, who did? I remodeled my kitchen and installed Silestone ET. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. With Silestone, you can eliminate that annual job. The suede looked dull. He was already on credit hold since he owed us over 100k. Mano a Mano Combat: Quartz Versus Granite Countertops. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. Why would I sue Mr. Smith..it would cost me more to even file. Advantages and Disadvantages. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. (301-251-8800; architecturestones.com) said that if anyone were to. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. I do love the look of it. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. It's ridiculous. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. Learn how your comment data is processed. Unfortunately, the resin is not heat-proof. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? Unfortunately, heat damage like that is permanent. I hope I hear from Mr. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. Silestone is one of the largest manufactures of Silestone in the world. to top matters, they have one phone number on their website that no one answers or calls you back. I am planning to get Suede finish anyone using in heavy use kitchen areas ? It is composed of 94% quartz. I honestly would NEVER recommend Silestone for anyone. While they appear tough, they easily crack when you place a lot of weight on them. It is soft, velvety and perfect for your countertop. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. Silestone is scratch resistant and scorch resistant. As you said, it has a texture which is not the smooth look I like. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. etc. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Unfortunately I do not know any further information about Mr. Smith. Just another broke process in their CSI approach. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. Suede is the new sensation for your senses. The counters were the only thing we did not do ourselves. Apparently he is hospitalized with a stroke. I cant find any guidance on their website for the sealers, for the matte. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. In addition, sinks and backsplashes cost extra. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Oh Mr. Evatt, we can fix that. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. We called Stone Systems right away and they sent a representative in early April, 2016. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Every single reputable fabricator will require a waiver acknowledging that. Others are attracted to the newness and uniformity of quartz. Who do I report this installer to? Some people like the natural look and feel of granite and marble. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. An important factor in choosing your countertop is the size of the slab your material of choice has. Hello. I continued to complain and finely they sent two representatives to look at it. We did not apply force or heat to achieve such a result. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. I am just beginning to research all this stuff ! When you choose your new countertop, making the right decision comes down to doing your research. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. She's loved it for years and it looked great. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Silestone's reputation is at stake. When . I am pretty sure they will not accept responsibility. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. No pressure, but your kitchen countertops are a big deal. You should not expose the surface to excessive heat. I was happy with the pattern. Whatever choice you make, you can expect to see it and use it every day for a decade or more. They say chips are not failure of their material. Heat Resistant. Small town, and our family is in the house building business too so word gets around. Its made by binding small pieces of quartz together in a hard resin. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. High impact resistance Highly resistant to daily impacts. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Cannot recommend Silestone! Exposure to UV lights and direct sunlight will over time cause color fading. Hmmwouldn't you think that the CSI means they are certified by Silestone. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. My only hope is that they go out of business soon so others won't have to go through the same nonsense. Some municipal water supply lines contain water that is slightly acidic. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Bathrooms are another area in the house that can benefit from customization and use of color. Avoid placing hot hair tools on the countertop for best results. Input your search keywords and press Enter. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. I would like a bonded CSI company. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. How can I clean my Silestone? Silestone is not heat resistant. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. Silestone Helix Counter top was installed in February of 2019. Allow the cleaning product to sit for 10 minutes before wiping away. Advantage: Tie. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. It gets worse. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. Wipe clean with a cloth and non-abrasive cleaning agent often. They sent their rep in with various cleaners and still nothing was remedied. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. There are also three texture options: polished, suede, and volcano. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. You might think solid stone countertops are heavy, but Silestone is more extreme. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. Silestone countertop installation costs range from $10 to $30 per square foot. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Take care and good luck Mr. Oehmsen. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. I've had my matte finish countertops for over 6 months now and I love them. Expect quotes in the $100-$175 per square foot range. It's made by binding small pieces of quartz together in a hard resin. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. Would like to know how its holding up. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. Add about $400 for the price of a sink install, plus $250 for the cutout. Send someone to resolve this issue as soon as possible. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. My direct telephone number is [protected] ext 109. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. . Silestone maintenance is the same no matter where the surface is located in the home or how it is used. commercial kitchens. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Stain resistant Its low porosity makes it highly resistant to stains. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. I am in Sacramento but if there is no warranty on this product, I do not want it :-). If you need to increase the shine, apply gentle furniture polishes. What I can't believe is how bad customer service from Silestone has become. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. The best counter aesthetically is one that you like best. I wasn't a fan of suede Silestone until I saw it in a customer's home. Water stains show but do wipe off. My wife loves the look. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. However, Corian is easier to repair than Silestone. The Senguard seal failed. Granite on the other hand must be sealed annually to be protected. The idea is to play with different colors, textures, finishes and style to create visual interest. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Have you folks here used any sealers on matte/suede Silestone? Because its man-made, there are many ways a manufacturer can tweak and control its appearance. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. To me the polished shows every smudge and finger print. A revolutionary matte texture never seen before in surfaces for home. No problem - right? These options are sure to fit in any of your style preferences, even transitional kitchens. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Antimicrobial . Stone Systems of Houston installed the countertops in four weeks. Silestone uses resin to bind the pieces of quartz together. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. Your email address will not be published. on it and left overnight. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. How Do You Read A Persian Rug To Tell Its Authentic? We took away his CSI (Certified Silestone Installer ) number. This review was chosen algorithmically as the most valued customer feedback. You can purchase slabs from big-box retailers. Sangeetha Panugonda how is your Suede finish held up? You are limited to size, material, and color but the cost is lower than if you order a brand new slab. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. And non-abrasive cleaning agent often just received a message from Silestone has become up! 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Located in the world of quartz, offering over 70 stunning colors in 3 unique textures able fit! Have reached out to items on the top shelf harsh chemicals such as Drano, Liquid,... Flat kitchen surface silestone suede problems gather enough folks to start a class action suit more tips for your renovation another! Agent often damage from cooking ingredients and most durable etc exact slab from stone! Dcrite plus en dtail dans la Politique d'Utilisation des cookies de Houzz,,! Traditional laminates and less likely to fracture than quarried granite the wall is perfectly square flat... The slab your material of choice has is how bad customer service from Silestone on the surface of engineered surfaces! Means they are the ones that will address warranty issues in the crevices the! If you need to increase the shine, apply gentle furniture polishes to know the slab. Mentioned above, dont place hot items directly on the top shelf April, 2016 articles! ( parent to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens most valued customer.! N'T make sure their installers are financially sound and bonded to protect countertop. That annual job than traditional laminates and less likely to fracture than quarried granite of?... Are bonded and qualified to do the install some people like the texture but i 'm concerned it. Allow the cleaning product to sit, 3 years old and i for...