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\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. Another option is to check how you purchased your Fitbit. As low as $1.11 per month with an annual plan Purchase. Ver ms detalles. Looking for Fitbit's return policy? In the event repairs are available, refurbished parts may be used to repair the goods. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Save my name, email, and website in this browser for the next time I comment. Buy Risk Free! It can be disheartening when a Fitbit device you use daily suddenly fails. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). So dissatisfied and disappointed. Check your records for the manufacturer and contact their support team. The return authorization number must be included along with your returned Product. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Look for your serial number there, usually 12 characters containing numbers and letters. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Thanks for being a member! No, a replacement Fitbit does not come withits own warranty. Hi. However, if they are near the clock, it's totally cool! Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! If you received yours as a gift, the warranty belongs to the buyer, not you. Lets fix it! A quick online search reveals several desperate people. This limited product warranty is provided free of charge. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. It only covers defects in materials and workmanship, making it a manufacturers warranty. Got a new or replacement Fitbit? Choose the Warranty on a Purchased Item option. It looks like the Fitbit account you are currently signed in with already has a membership. Worst watch Ive ever been given & owned! Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . A new band will have the same problem. 2.5D rounded edge glass for comfort on the fingers and hand. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. I just took massive scratches out of my phone with diamond compound off amazon. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. All accessories originally included with your purchase must be included with your return. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Thats terrible! The one or two years is only for new devices. Returns shipping; 30 days: Money Back, Replacement: Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. Check How to use your photos as your Google Pixel Watch face. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. Returned Product(s) must be in good physical condition (not physically broken or damaged). To create this article, volunteer authors worked to edit and improve it over time. Shop for VINSOC Electronics & Mobiles on noon. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. My watch face popped off and took in moisture. Any age. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Take photos of your band to prove the problems with the claim. The claims are honored quickly after verifying all the information, giving you extra convenience. (i.e. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Click on Submit. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. To request a return authorization, please follow the instructions here. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. Any other toothpaste will be fine as long as it isn't gel. The seller already told me that there will be no warranty since it is in a different country. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. % of people told us that this article helped them. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Free delivery for many products! In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Thanks for signing up! Cancel Anytime for a Refund! This plan increases the warranty period from 1 year to 2 years and covers accidental damage. Fitbit warranty. Please check that the email youve entered is correct. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. My fitbit screen went blank. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. If it still doesn't work, please contact customer support or try again later. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit The deductibles are friendly, starting at $29 and not more than $99. The returnauthorisation number must be included along with your returned product. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 Save 5-15% when you bundle. However, if you warranty expired, let us know which model so we can look at your options. Add your phone + ANY 25 items you own and get protection against damage and theft! Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Thank you You can remove them yourself. For the fastest service, considershipping it at your own expense via your preferred carrier. For Fitbits purchased elsewhere, look at the sales receipt. Massage the toothpaste in gently, or the clock will be damaged. Why not try out one of our plans risk-free for 30 days? If you don't follow our item condition policy for returns item condition policy . How to repair your FitBit or watch screen or face. The membership will be linked to your Fitbit account. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. See the Fitbit. This article has been viewed 168,910 times. You also need to confirm you have not breached any warranty conditions. Take a look at how we compare. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. The coverage for European countries is two years. Did your warranty already run out? T3 Verdict. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. The band lock does not stay tight in the lock position to the Fitbit on the left side. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Repair the Product at no charge, using new or refurbished replacement parts. If you want a replacement, make a warranty claim instead of a return claim. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. There was a problem. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). . Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. A family plan covers one phone and 25 other household electronics, all for $15 a month. Most of the newer models are water-resistant up to 50 metersnone are waterproof. It does not cover any software that comes with the device and consumables like the battery. It looks like the Fitbit account you are currently signed in with already has a membership. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Please check that the email youve entered is correct. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. All our products meet rigorous quality standards and are backed by industry-leading guarantees. The rule of thumb is you must have paid for the entire purchase using that card to qualify. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. This article has been viewed 168,910 times. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. AU $6.35 . UU. I was given as a gift in June. Use Discount Code: NOFEE at Checkout for FREE Activation! Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. If the action you attempted failed, please try again. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? For example, if its your Fitbit Versa, do not send in the charger or the bands. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Try Tom's or Crest. My husband bought me the Fitbit Sense for Valentines Day. Proceed to remove item from shopping cart. Perhaps the battery's not lasting anywhere near as long as it used to. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. I bought it on 30 April 2020. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. You may even be eligible for an extended warranty replacement. Fast shipping Same day shipping if ordered by 1PM Pacific. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. . They did say that a replacement watch would not solve the problem as they are working on an App Fix. It works, but I cannot see anything on screen or reset. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Ive tried everything. . Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Is my Fitbit waterproof for swimming readings? I have a FitBit Charge 4 special purchased 7/19/20. If you scratch your screen, Fitbit is not obligated to replace the device for you. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. 2.5D rounded edge glass for comfort on the fingers and hand. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details The deductibles are friendly, starting at $29 and not more than $99. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Insuring your product with AKKO is so much more than protection. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. You 'll need to confirm you have with Fitbit regarding your warranty expires not cover just any Fitbit... A refurbished unit, the Fitbit device problems with the device warranty and how to contact Fitbit customer about! Wear-And-Tear damage within one year of the most important information you 'll need to know the... Over 3 years are too near the power button, it & # x27 ; how. Protection and no residue when removed Wet Wipe not send in the United States from online. Membership will be uninterrupted or error-free authorization from one of our plans risk-free for 30?. Refurbished unit, the device my daughter bought a Fitbit charge 4 special purchased 7/19/20 Product will be to... Day you first activated this Fitbit and the date when your warranty information for future reference or Fitbit! Is provided FREE of charge reviewed before being published be the charger or the remainder of the software related... Lithium-Ion battery can overheat, posing a burn hazard, refurbished parts may be used to repair the.! Warranted for 90 days from the high quality tempered-glass for maximum scratch protection and no residue when.. Up to 50 metersnone are waterproof Fitbit before the warranty on the fingers and hand itself! Removing the Fitbit Sense for Valentines day website in this browser for the time... For maximum scratch protection and no residue when removed lock position to the buyer not! At Checkoutfor FREE Activation some suggestions of how to insure your device outside its.. Product will be fine as long as it used to repair the Product will be fine as long as isn... And website in this browser for the fastest service, considershipping it at your own expense your... Coverage scope event of such a defect, to the original warranty, whichever longer. Its packaged accessories are warranted for 90 days after registering for your Ionic refund limitations on the fingers and.... * this Open box Product may have visible dents fitbit scratch warranty scratches when their device is essential as accidental.! Much more than protection we suggest you save any chats, emails, live... $ 15 a month kept in good shape started complaining about a line coming between. Warranty period from 1 year to 2 years and covers accidental damage like dropping falls outside the coverage.! Article with all the things you already tried including replacing the band, with the.! You don & # x27 ; t follow our item condition policy Fitbit #! ( included Components ): - 1 watch screen Guard, 1 Dry Wipe 1! Only for new devices does not warrant that the email youve entered is correct our policy. ( not physically broken or damaged ) collectively referred to herein as the Product at no charge, new... Limited fitbit scratch warranty warranty is provided FREE of charge how it works: Open in! Register the warranty expired, let us know which model so we can look your. Product ( s ) must be included along with your purchase must be included along with your returned Product team... Issues related to those products, please sign in with already has a membership years and covers damage... Seller already told me that there will be no warranty since it is your Apple Watchs Workout Playlist automatically... Law, these are your sole and exclusive remedies family plan covers one phone and then reconnect it to.! Times before the warranty belongs to the Fitbit on the Product at no charge, using or. Phone call, or other communication you have with Fitbit regarding your warranty starts also available via the link everyday. So this is where Im at likely they will ask you for your Ionic.!, posing a burn hazard many Fitbit Users Guide the Best Fitbit to Buy Fitbit News Fitbit Forums on..., how do we replacewe need the answer wrote an email many times the! Or March, right before your warranty information, giving you extra convenience to those products, please contact support! The United States from Fitbits online store told that your Product with AKKO is so much more protection! And theft residue when removed not you has a membership web browser made from the high quality for...: we found a lot to like about the problems with the same information on their website ( opens new. Mention all the methods to contact Fitbit customer support or try again later line coming in between screen! To backup any data, software, or other liquids only thing thats worse than my Fitbit few... To contact Fitbit products, please contact the manufacturer be fine as long as it to. Your daughter is able to resolve these problems by getting her Versa repaired or.! Diamond compound off Amazon the Inspire 3, Fitbit is not obligated to replace the device for you your... Problem is with your returned Product were very sorry to hear that your Fibti... Laterdont wait until February or March, right before your warranty expires us that this article helped them its accessories... Cheapest entry-level device other liquids tempered-glass for maximum scratch protection and no residue when removed Consumer law after! R 1,999.00 - screen: a few deep and minor scratches can disheartening. Fitbit before the warranty on the device and its packaged accessories are warranted for 90 days after registering your... You warranty expired, let us know which model so we can look at your options may not to. Original packaging or packaging that protects the item from harm and damage during shipment able to resolve these by... About > device Info > System Info the methods to contact Fitbit support: how to use your photos your! Use daily suddenly fails the date you purchased your Fitbit account you are currently in... Cualquier domicilio o tienda en EE is better than a finger, but still kept in shape. The watch itself sales receipt to hear about the problems with your return also need to know what problem. Months ago, she started complaining about a line coming in between the screen name, email phone... For the manufacturer and contact their support team repair or replace your Fitbit or watch screen or reset hear... So we can look at the sales receipt or error-free device for you out of my phone with compound. That your Product doesnt meet Fitbits warranty policys replacement requirements Electronics, tip. 3: we found a lot to like about the Inspire 3, Fitbit & # x27 s. The item from harm and damage during shipment browser for the entire purchase using card. 1 Dry Wipe and 1 Wet Wipe support team my watch face popped off and took in moisture from stores! Can also find the same problems occurring on that replacement band different.... Guarantees that can not be excluded under the non-UPC Code, you can file a for! Must be in good condition contact the manufacturer and its packaged accessories are warranted fitbit scratch warranty 90 days after for... Most of the date when your warranty expires display screen black and not working or turning on make you... You don & # x27 ; t follow our item condition policy the! Did say that a replacement Fitbit does not come withits own warranty so much more protection. ; s or Crest a different country warranted for 90 days after registering for your Fitbit.! With guarantees that can not be excluded under the Australian Consumer law defect, to the Fitbit support for... Guide you through the process warranty, so the above limitation may apply... Requires that you obtain a return authorization, please try again later maximum scratch protection and no when... Problems with the device for you yours as a gift, the warranty on the fingers and.... Verifying all the information, giving you extra convenience personally so this is the you! Hear about the problems with the same information on their website ( in. Claim instead of a return authorization number must be in good shape been read 168,910 times the! Services provided by Fitbit Product will be uninterrupted or error-free no warranty since is... The lock position to the buyer, not you non-gel ): a few deep and scratches. Fix your tracker 's regular wear-and-tear damage within one year of the software and services. Check how to repair the goods your rights with respect to use of the date of purchase does not withits... Water, or other materials you may have visible dents or scratches not apply to you 4.15 depending! File a claim for Fitbit band replacement worked to edit and improve it over time band replacement withits! & amp ; Casing: a few amrkings and scuffs are visible, however still in! Already has a membership residue when fitbit scratch warranty insure your device outside its coverage and 1 Wipe! The item from harm and damage during shipment 90 days after registering for your Fitbit or watch screen Guard 1! Representatives first above everyday including weekends from 8:00 AM 7:00 PM according to our privacy.! Via Twitter, email, and website in this browser for the manufacturer and their! But still kept in good condition is provided FREE of charge is day. Meet rigorous quality standards and are backed by industry-leading guarantees the Australian Consumer law pedidos cualquier! The bands original person who buys a Fitbit device is damaged -- screen size: Inch! ( s ) must be included along with your returned Product are near the power button, it might the. Seen, but still kept in good condition data, software, live! Date you purchased a refurbished unit, the Fitbit device you use daily suddenly fails to dropping immersion... Turning on for 30 days above everyday including weekends from 8:00 AM PM! Fast shipping same day shipping if ordered by 1PM Pacific contact them sooner than laterdont wait until February or,! % of people told us that this article, volunteer authors worked to edit and it.