All good -- a heads up before service drops would be nice, though, when it is scheduled. So, if youve enrolled in getting alerts, make sure your contact information. @optimum let's break up. All services not available in all areas. You did everything to make her day miserable. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Twitter: @jean_ERdC. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. By this calculation, a month of 30 days should = $85.71. Useful comments include a description of the problem, city and postal code. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Invalid password, please complete all fields. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. This article includes: Ways to check for large-scale outages across Optimum's network. Please help! ^Whitney, Hello! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. In the last three months, how would you rate Optimum? Internet & TV . You can rest assured knowing we'll make the best case for you. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Main Menu Back. Everytime she calls for help they bully her and blame things such as her brand new TV. Verify your account information. Select your internet provider and enter your account number. We strongly recommend that you upgrade to a more current browser. Outage reports and issues in the past 15 days originated from: Tips? If so, please DM the full name and address associated with the account. Our apologies for any inconvenience this has caused. Let's get started today. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Please let us know what issue you are experiencing with Optimum: Thank you for the report! When severe weather is on the way, whats the best way to stay in the know? Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Use a third-party "status checker" website likeDowndetector orOutage.Report. Why not let DoNotPay handle your claim on your behalf? Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. 2. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. At the moment, we haven't detected any problems at Optimum. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. Frustrations? To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. The latest reports from users having issues in Johnstown come from postal codes 80534. Customer service from Optimum. Since last 2 weeks every weekend, internet having issues. Invalid password, please complete all fields. You did everything to make her day miserable. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. From there, you can view or pay your bill. 2023 CSC Holdings, LLC. Make sure your devices are charged and have your, 2. They only let their customers know about half an hour ago. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Criterion Digital 2023. Our lines, which hang on power poles, require power supplies to be active. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Is GTA 5 Online Down Or Is It Just You? According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Optimum plans, pricing and speeds may vary slightly from one market to another. Compile your information and send it to Optimum Internet. . Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Pricing, terms, and offers subject to change and discontinuance without notice. How do ya like that? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. @optimum we are having serious problems getting our internet set up with you guys. Set up email accounts on your mobile devices using these easy-to-follow instructions. Select your internet provider and enter your account number. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. iPhone v. Android: Which Is Best For You? ~5mbps upload, I'm just simply not getting the service I'm paying for. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Invalid Optimum ID, please complete all fields. If so, please DM the full name and address associated with the account. Share them here. The most recent Optimum outage reports came from the following cities: If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Click them to call Optimum now (assuming its not after 6:00 p.m.). Slack has 30+ years' experience writing about technology. Source. We are always here to help! If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. She moved in Nov and since then Optimum has never worked properly. Add your e-signature to verify that all of the information is truthful and accurate. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Unplug your equipment (i.e., your modem or Gateway) I am terribly sorry to hear that you are without service at this time. We are always here to help! @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Everytime she calls for help they bully her and blame things such as her brand new TV. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . If it is, then check other phones in the home to confirm they are all working. #mwc2023 Murphysboro. By signing up, you agree to our Terms of Use and Privacy Policy. Today they made her cry and this weekend we cut the cord! For business customers, keep your modem plugged into the outlet where the technician installed it. So, they are currently unable to use the companys internet services (1, 2, 3). I would like to look into this further for you. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. They wont require you to sign a contract. In addition to paying in person, Optimum offers a few ways you can pay for your service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Are you experiencing issues or an outage? See if Optimum is available for your home: Sign into add enhanced services to your account now. If Optimum service outages occur, restoring your service is our top priority. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: 3 disconnections, six different people, plus a trip to return my equipment that never worked. We will debit The latest reports from users having issues in Claremont come from postal codes 91711. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Hello, business owner! Brand names used in our stories are trademarks of respective companies. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Optimum/Altice Complaint Information. Indicate when the Optimum outage started and how long it lasted. Those are pretty lousy hours if you work outside of the home and cant call during that period. Search Twitter for #optimumdown. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Please let us know what issue you are experiencing with Optimum: Thank you for the report! @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Mobile . my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Realtime status of outages and problems with service providers. All good -- a heads up before service drops would be nice, though, when it is scheduled. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. We can't get your messages right now. The most recent Optimum outage reports came from the following cities: If you are having issues, please submit a report below. At the moment, we haven't detected any problems at Optimum. Check your account status with Optimum to be sure your account is active. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. ^Whitney. Advertisement. ^Whitney (Source). Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. An outage is declared when the number of reports exceeds the baseline, represented by the red line. I've tried to make her switch for years but you finally convinced her. They only let their customers know about half an hour ago. I've tried to make her switch for years but you finally convinced her. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Is the telephone cord properly connected to the jack? Today they made her cry and this weekend we cut the cord! ^Whitney. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. compensated for losses if your internet goes out? To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Try visiting the following official links: Hello Marc! We are always here to help! Also don't post any of your personal information. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Downdetector only reports an incident when the number of problem reports is . for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". All of the downloads are safe from the vendor's official website. The name of the person in charge of claims. My 70+ year old mother has been a loyal @optimum customer forever. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. To their service does n't have patience to work with customers over 70 years old when their service n't. Use a third-party `` status checker '' website likeDowndetector orOutage.Report 'm Just simply not the. Is truthful and accurate enter ZIP code you work outside of the information is truthful and accurate transport. $ 10 for the modem/router and $ 3.50 for a & quot ; network maintenance fee. & quot ; Ways... 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